ManageEngine ServiceDesk Plus vs TeamDynamix ITSM

ManageEngine ServiceDesk Plus9.0Visit TeamDynamix ITSM8.6Visit

Higher score ManageEngine ServiceDesk Plus #3 in Self Service Software 9.0/10 Free plan · 30-day trial Free planFree trial✓ 1 of 3 features Visit ManageEngine

vs

TeamDynamix ITSM #7 in Self Service Software 8.6/10 Pricing on request ✓ 1 of 3 features Visit TeamDynamix

• ManageEngine ServiceDesk Plus fits best

  IT teams needing a deployable service desk

• TeamDynamix ITSM fits best

  Mid-size and large IT teams automating service requests

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Side by side

Feature	ManageEngine ServiceDesk Plus 9.0/10 Visit ↗	TeamDynamix ITSM 8.6/10 Visit ↗
At a glance
Editor score	9.0	8.6
Ranking	#3 in Self Service Software	#7 in Self Service Software
Best for	IT teams needing a deployable service desk	Mid-size and large IT teams automating service requests
Pricing model	Free plan + paid	Paid
Starting price	$13/user/mo	Pricing on request
Free plan	✓ (best)	—
Free trial	30 days	—
Deployment	Cloud, Self-hosted, Mobile	Cloud, Mobile
Platforms	Web, Windows, Linux, macOS, iOS, Android	Web, iOS, Android
Support	Phone, Email	Email, Phone, Tickets
Integrations	15 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ManageEngine ServiceDesk Plus 1/3 · TeamDynamix ITSM 1/3
Customer portal	Not checked yet	Not checked yet
Knowledge base	✓	✓
Employee portal	Not checked yet	Not checked yet
Specs
Workflow automation	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Self-service portal, knowledge base, approvals, and SLA escalations Free Standard edition for up to five technicians Cloud and self-hosted deployment, plus native iOS and Android apps	Combines a self-service portal and searchable knowledge base with ITSM workflows No-code forms and workflow automation support configurable service processes AI ticket triage, SLA reporting, and mobile technician access are included
Cons	Asset management starts with Professional, not Standard Listed monthly prices are for On-Premises and can vary by billing period and asset count 24/7 support is not offered	Pricing requires a sales inquiry There is no free plan The mobile app requires registration to a TeamDynamix instance
Our verdict	ManageEngine ServiceDesk Plus brings incident and request handling, a self-service portal, searchable support resolutions, approvals, and SLA management into one service desk. IT teams can use it for internal support, while HR, facilities,… Read the review →	TeamDynamix ITSM is a cloud-based service management platform for mid-size and enterprise IT teams that want to automate service requests while managing broader IT operations. Its self-service portal and searchable knowledge base give… Read the review →

Strengths and trade-offs

• ManageEngine ServiceDesk Plus — where it wins

  • Self-service portal, knowledge base, approvals, and SLA escalations
  • Free Standard edition for up to five technicians
  • Cloud and self-hosted deployment, plus native iOS and Android apps

  Where it doesn't

  • Asset management starts with Professional, not Standard
  • Listed monthly prices are for On-Premises and can vary by billing period and asset count
  • 24/7 support is not offered

• TeamDynamix ITSM — where it wins

  • Combines a self-service portal and searchable knowledge base with ITSM workflows
  • No-code forms and workflow automation support configurable service processes
  • AI ticket triage, SLA reporting, and mobile technician access are included

  Where it doesn't

  • Pricing requires a sales inquiry
  • There is no free plan
  • The mobile app requires registration to a TeamDynamix instance

• ManageEngine ServiceDesk Plus9.0/10 · Free plan · 30-day trial

  A flexible service desk with a free option, self-hosting, and asset management in higher editions.

  Visit ManageEngineFull verdict →
• TeamDynamix ITSM8.6/10 · Pricing on request

  A broad ITSM platform combining self-service, automation, asset management, and AI-assisted triage.

  Visit TeamDynamixFull verdict →