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Head-to-head · Self Service Software

InvGate Service Management vs TeamDynamix ITSM

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score InvGate Service Management #5 in Self Service Software 8.8/10 30-day trial Free trial✓ 1 of 3 features Visit InvGate
TeamDynamix ITSM #7 in Self Service Software 8.6/10 Pricing on request ✓ 1 of 3 features Visit TeamDynamix

InvGate Service Management leads on 0 checks, TeamDynamix ITSM on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInvGate Service Management · 8.8/10
  • Free trialonly InvGate Service Management

InvGate Service Management scores higher on our rubric for self service software: 8.8 against 8.6 out of 10; our editors rank them #5 and #7.

InvGate Service Management is the better fit for organizations needing configurable IT request workflows. TeamDynamix ITSM is the better fit for mid-size and large IT teams automating service requests.

  • InvGate Service Management fits best

    Organizations needing configurable IT request workflows

  • TeamDynamix ITSM fits best

    Mid-size and large IT teams automating service requests

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature InvGate Service Management 8.8/10 Visit ↗ TeamDynamix ITSM 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #5 in Self Service Software #7 in Self Service Software
Best for Organizations needing configurable IT request workflows Mid-size and large IT teams automating service requests
Pricing model Paid Paid
Starting price $500/user/yr Pricing on request
Free plan — —
Free trial 30 days —
Deployment Cloud, Self-hosted, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Live chat, Email, Community · 24/7 Email, Phone, Tickets
Integrations 16 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features InvGate Service Management 1/3 · TeamDynamix ITSM 1/3
Customer portal Not checked yet Not checked yet
Knowledge base ✓ ✓
Employee portal Not checked yet Not checked yet
Specs
Workflow automation Not checked yet Not checked yet
Supported languages Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Self-service portal connects requests with knowledge and configurable approvals.
  • No-code workflows support tasks, forms and routing.
  • Mobile apps support requests, approvals and push notifications.
  • Combines a self-service portal and searchable knowledge base with ITSM workflows
  • No-code forms and workflow automation support configurable service processes
  • AI ticket triage, SLA reporting, and mobile technician access are included
Cons
  • Starter is $1,499 per year for five agents.
  • Pro is priced per agent per year, which may be harder to budget.
  • On-premise hosting is limited to Enterprise.
  • Pricing requires a sales inquiry
  • There is no free plan
  • The mobile app requires registration to a TeamDynamix instance
Our verdict

InvGate Service Management brings incident and service-request handling into an IT service management platform for teams managing internal services. Its self-service portal, knowledge management, approvals and service-level tracking suit…

Read the review →

TeamDynamix ITSM is a cloud-based service management platform for mid-size and enterprise IT teams that want to automate service requests while managing broader IT operations. Its self-service portal and searchable knowledge base give…

Read the review →
  1. InvGate Service ManagementSelf Service Software 8.830-day trial
  2. TeamDynamix ITSMSelf Service Software 8.6Pricing on request

Strengths and trade-offs

  • InvGate Service Management — where it wins

    • Self-service portal connects requests with knowledge and configurable approvals.
    • No-code workflows support tasks, forms and routing.
    • Mobile apps support requests, approvals and push notifications.

    Where it doesn't

    • Starter is $1,499 per year for five agents.
    • Pro is priced per agent per year, which may be harder to budget.
    • On-premise hosting is limited to Enterprise.

  • TeamDynamix ITSM — where it wins

    • Combines a self-service portal and searchable knowledge base with ITSM workflows
    • No-code forms and workflow automation support configurable service processes
    • AI ticket triage, SLA reporting, and mobile technician access are included

    Where it doesn't

    • Pricing requires a sales inquiry
    • There is no free plan
    • The mobile app requires registration to a TeamDynamix instance
  • InvGate Service Management8.8/10 · 30-day trial

    A configurable IT request portal with approvals, knowledge tools and mobile access.

    Visit InvGateFull verdict →
  • TeamDynamix ITSM8.6/10 · Pricing on request

    A broad ITSM platform combining self-service, automation, asset management, and AI-assisted triage.

    Visit TeamDynamixFull verdict →

More comparisons

All self service software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update