Head-to-head · Self Service Software
InvGate Service Management vs Matrix42 Enterprise Service Management
InvGate Service Management leads on 0 checks, Matrix42 Enterprise Service Management on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreInvGate Service Management · 8.8/10
- Free trialboth
- Most featuresMatrix42 Enterprise Service Management · 2 of 3
InvGate Service Management scores higher on our rubric for self service software: 8.8 against 8.7 out of 10; our editors rank them #5 and #6.
InvGate Service Management is the better fit for organizations needing configurable IT request workflows. Matrix42 Enterprise Service Management is the better fit for large organizations spanning IT and business services.
- InvGate Service Management fits best
Organizations needing configurable IT request workflows
- Matrix42 Enterprise Service Management fits best
Large organizations spanning IT and business services
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Side by side
| Feature | InvGate Service Management 8.8/10 Visit ↗ | Matrix42 Enterprise Service Management 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.8 | 8.7 |
| Ranking | #5 in Self Service Software | #6 in Self Service Software |
| Best for | Organizations needing configurable IT request workflows | Large organizations spanning IT and business services |
| Pricing model | Paid | Paid |
| Starting price | $500/user/yr | Pricing on request · 30-day trial |
| Free plan | — | — |
| Free trial | 30 days | 30 days |
| Free trial length | 30 days · no card needed | 30 days |
| Deployment | Cloud, Self-hosted, Mobile | Cloud, Self-hosted |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Live chat, Email, Community · 24/7 | Email, Phone, Tickets, Community, Docs |
| Compliance | SOC 2, GDPR, SSO/SAML, 2FA | ISO 27001, GDPR |
| Integrations | 16 integrations | 400+ integrations |
| Built for | Small business, Mid-market, Enterprise | Mid-market, Enterprise |
| Features InvGate Service Management 1/3 · Matrix42 Enterprise Service Management 2/3 | ||
| Customer portal | Not checked yet | Not checked yet |
| Knowledge base | ✓ | ✓ |
| Employee portal | Not checked yet | ✓ (best) |
| Specs | ||
| Workflow automation | Not checked yet | Not checked yet |
| Supported languages | Not checked yet | Not checked yet |
| Listed integrations | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | InvGate Service Management brings incident and service-request handling into an IT service management platform for teams managing internal services. Its self-service portal, knowledge management, approvals and service-level tracking suit… Read the review → |
Matrix42 Enterprise Service Management brings employee self-service, service catalogs, service desk processes, knowledge, workflow automation, and asset context into one platform. It is aimed at mid-market and enterprise organizations… Read the review → |
Strengths and trade-offs
InvGate Service Management — where it wins
- Self-service portal connects requests with knowledge and configurable approvals.
- No-code workflows support tasks, forms and routing.
- Mobile apps support requests, approvals and push notifications.
Where it doesn't
- Starter is $1,499 per year for five agents.
- Pro is priced per agent per year, which may be harder to budget.
- On-premise hosting is limited to Enterprise.
Matrix42 Enterprise Service Management — where it wins
- Connects employee self-service, service catalogs, knowledge, and approvals
- Supports IT and business service processes with asset and configuration context
- Offers cloud or self-hosted deployment and integrations with 400 systems
Where it doesn't
- Subscription pricing is quote-based rather than published
- Its broad scope may exceed the needs of teams seeking a focused service desk
- The 30-day trial's card requirements and refund terms are not specified
- InvGate Service Management8.8/10 · 30-day trial
A configurable IT request portal with approvals, knowledge tools and mobile access.
Visit InvGateFull verdict → - Matrix42 Enterprise Service Management8.7/10 · Pricing on request · 30-day trial
A broad service-management suite for organizations coordinating IT and business requests.
Visit Matrix42Full verdict →
More comparisons
- Freshservice vs Matrix42 Enterprise Service Management
- ServiceNow Service Portal vs InvGate Service Management
- ServiceNow Service Portal vs Matrix42 Enterprise Service Management
- GLPI vs InvGate Service Management
- InvGate Service Management vs TeamDynamix ITSM
- Matrix42 Enterprise Service Management vs TeamDynamix ITSM
- Matrix42 Enterprise Service Management vs SolarWinds Service Desk
All self service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update