Head-to-head · Self Service Software
Matrix42 Enterprise Service Management vs SolarWinds Service Desk
Matrix42 Enterprise Service Management leads on 0 checks, SolarWinds Service Desk on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreMatrix42 Enterprise Service Management · 8.7/10
- Free trialboth
- Most featuresMatrix42 Enterprise Service Management · 2 of 3
Matrix42 Enterprise Service Management scores higher on our rubric for self service software: 8.7 against 8.5 out of 10; our editors rank them #6 and #8.
Matrix42 Enterprise Service Management is the better fit for large organizations spanning IT and business services. SolarWinds Service Desk is the better fit for IT desks needing portal, asset, and SLA management.
- Matrix42 Enterprise Service Management fits best
Large organizations spanning IT and business services
- SolarWinds Service Desk fits best
IT desks needing portal, asset, and SLA management
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Side by side
| Feature | Matrix42 Enterprise Service Management 8.7/10 Visit ↗ | SolarWinds Service Desk 8.5/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.7 | 8.5 |
| Ranking | #6 in Self Service Software | #8 in Self Service Software |
| Best for | Large organizations spanning IT and business services | IT desks needing portal, asset, and SLA management |
| Pricing model | Paid | Paid |
| Starting price | Pricing on request · 30-day trial | $39/seat/mo |
| Free plan | — | — |
| Free trial | 30 days | 30 days |
| Free trial length | 30 days | 30 days |
| Deployment | Cloud, Self-hosted | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Phone, Tickets, Community, Docs | Email, Live chat, Phone, Community · 24/7 |
| Compliance | ISO 27001, GDPR | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA |
| Integrations | 400+ integrations | 200+ integrations |
| Built for | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Matrix42 Enterprise Service Management 2/3 · SolarWinds Service Desk 1/3 | ||
| Customer portal | Not checked yet | Not checked yet |
| Knowledge base | ✓ | ✓ |
| Employee portal | ✓ (best) | Not checked yet |
| Specs | ||
| Workflow automation | Not checked yet | Not checked yet |
| Supported languages | Not checked yet | Not checked yet |
| Listed integrations | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
|
|
| Cons |
|
|
| Our verdict | Matrix42 Enterprise Service Management brings employee self-service, service catalogs, service desk processes, knowledge, workflow automation, and asset context into one platform. It is aimed at mid-market and enterprise organizations… Read the review → |
SolarWinds Service Desk brings employee self-service and IT service management into a cloud platform for teams handling incidents and service requests. Employees can submit requests, check progress, and search knowledge base content… Read the review → |
Strengths and trade-offs
Matrix42 Enterprise Service Management — where it wins
- Connects employee self-service, service catalogs, knowledge, and approvals
- Supports IT and business service processes with asset and configuration context
- Offers cloud or self-hosted deployment and integrations with 400 systems
Where it doesn't
- Subscription pricing is quote-based rather than published
- Its broad scope may exceed the needs of teams seeking a focused service desk
- The 30-day trial's card requirements and refund terms are not specified
SolarWinds Service Desk — where it wins
- Portal lets employees submit requests, track status, and search help content
- Links IT asset records and discovery with incidents and configuration items
- SLA timers, workflows, and approvals support service desk processes
Where it doesn't
- Essentials starts at $39 per technician per month, billed annually
- No free plan; the available trial lasts 30 days
- Premier features such as visual CMDB and AI response generation require the highest tier
- Matrix42 Enterprise Service Management8.7/10 · Pricing on request · 30-day trial
A broad service-management suite for organizations coordinating IT and business requests.
Visit Matrix42Full verdict → - SolarWinds Service Desk8.5/10 · 30-day trial
A self-service portal, SLA controls, and asset workflows for IT teams.
Visit SolarWindsFull verdict →
More comparisons
- Freshservice vs Matrix42 Enterprise Service Management
- ServiceNow Service Portal vs Matrix42 Enterprise Service Management
- ServiceNow Service Portal vs SolarWinds Service Desk
- InvGate Service Management vs Matrix42 Enterprise Service Management
- Matrix42 Enterprise Service Management vs TeamDynamix ITSM
- TeamDynamix ITSM vs SolarWinds Service Desk
All self service software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update