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Head-to-head · Self Service Software

ServiceNow Service Portal vs GLPI

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score ServiceNow Service Portal #2 in Self Service Software 9.1/10 Pricing on request ✓ 3 of 3 features Visit ServiceNow
GLPI #4 in Self Service Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 1 of 3 features Visit GLPI

ServiceNow Service Portal leads on 0 checks, GLPI on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Service Portal · 9.1/10
  • Free planonly GLPI
  • Free trialonly GLPI
  • Most featuresServiceNow Service Portal · 3 of 3

ServiceNow Service Portal scores higher on our rubric for self service software: 9.1 against 8.9 out of 10; our editors rank them #2 and #4.

ServiceNow Service Portal is the better fit for serviceNow organizations building branded portals. GLPI is the better fit for teams managing service requests and IT assets.

  • ServiceNow Service Portal fits best

    ServiceNow organizations building branded portals

  • GLPI fits best

    Teams managing service requests and IT assets

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow Service Portal 9.1/10 Visit ↗ GLPI 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #2 in Self Service Software #4 in Self Service Software
Best for ServiceNow organizations building branded portals Teams managing service requests and IT assets
Pricing model Paid Free plan + paid
Starting price Pricing on request €19/user/mo
Free plan Not checked yet ✓ (best)
Free trial — 45 days
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Community, Docs Tickets
Integrations 2 integrations 8 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features ServiceNow Service Portal 3/3 · GLPI 1/3
Customer portal ✓ (best) Not checked yet
Knowledge base ✓ ✓
Employee portal ✓ (best) Not checked yet
Specs
Workflow automation Basic Not checked yet
Supported languages Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Branded, mobile-friendly portals for employees or customers
  • Connects knowledge bases, service catalogs, and external-site search
  • Extensible widgets support scripts and ServiceNow APIs
  • Custom catalog forms, email intake and rules-based ticket routing
  • Combines service requests with hardware and software inventory
  • Open-source self-hosted option plus hosted cloud plans
Cons
  • Pricing uses a contact-sales model
  • Automation is positioned at a basic level
  • AI Search capabilities depend on supported portal types
  • Paid cloud plans are priced per user each month
  • Private Cloud costs more than Public Cloud
  • Support is ticket-based, without 24/7 support
Our verdict

ServiceNow Service Portal is a cloud framework for creating mobile-friendly self-service experiences on the ServiceNow AI Platform. It is intended for mid-market and enterprise organizations that need branded employee or customer portals…

Read the review →

GLPI is an open-source IT service management platform for organizations handling incidents and service requests alongside IT asset records. Its self-service portal gives users custom catalog forms and a knowledge base with a public FAQ;…

Read the review →
  1. ServiceNow Service PortalSelf Service Software 9.1Pricing on request
  2. GLPISelf Service Software 8.9Free plan · 45-day trial

Strengths and trade-offs

  • ServiceNow Service Portal — where it wins

    • Branded, mobile-friendly portals for employees or customers
    • Connects knowledge bases, service catalogs, and external-site search
    • Extensible widgets support scripts and ServiceNow APIs

    Where it doesn't

    • Pricing uses a contact-sales model
    • Automation is positioned at a basic level
    • AI Search capabilities depend on supported portal types

  • GLPI — where it wins

    • Custom catalog forms, email intake and rules-based ticket routing
    • Combines service requests with hardware and software inventory
    • Open-source self-hosted option plus hosted cloud plans

    Where it doesn't

    • Paid cloud plans are priced per user each month
    • Private Cloud costs more than Public Cloud
    • Support is ticket-based, without 24/7 support
  • ServiceNow Service Portal9.1/10 · Pricing on request

    A configurable ServiceNow portal framework for branded knowledge and service access.

    Visit ServiceNowFull verdict →
  • GLPI8.9/10 · Free plan · 45-day trial

    GLPI pairs a self-service request portal with ticketing, automation and IT inventory.

    Visit GLPIFull verdict →

More comparisons

All self service software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update