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Head-to-head · IT Help Desk Software

Desk365 vs KIX

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Desk365 #6 in IT Help Desk Software 8.8/10 Free plan · 21-day trial Free planFree trial✓ 7 of 7 features Visit Desk365
KIX #28 in IT Help Desk Software 6.4/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit KIX

Desk365 leads on 0 checks, KIX on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDesk365 · 8.8/10
  • Free planboth
  • Free trialboth

Desk365 scores higher on our rubric for it help desk software: 8.8 against 6.4 out of 10; our editors rank them #6 and #28.

Desk365 is the better fit for affordable Microsoft-centric help desks. KIX is the better fit for mobile-enabled open-source ITSM.

  • Desk365 fits best

    Affordable Microsoft-centric help desks

  • KIX fits best

    Mobile-enabled open-source ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Desk365 8.8/10 Visit ↗ KIX 6.4/10 Visit ↗
At a glance
Editor score 8.8 6.4
Ranking #6 in IT Help Desk Software #28 in IT Help Desk Software
Best for Affordable Microsoft-centric help desks Mobile-enabled open-source ITSM
Pricing model Free plan + paid Free plan + paid
Starting price $12/user/mo —
Free plan ✓ ✓
Free trial 21 days 30 days
Free trial length 21 days · no card needed 30 days
Deployment Cloud, Mobile Cloud, Self-hosted, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Docs · 24/7 Phone, Docs
Compliance SOC 2, GDPR, HIPAA, SSO/SAML, 2FA ISO 27001
Integrations 9 integrations 8 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Desk365 7/7 · KIX 7/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps ✓ ✓
Our review
Pros
  • Free plan supports up to 50 tickets per month.
  • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
  • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.
  • Free on-premises edition for evaluating core service-management workflows
  • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
  • Offline iOS and Android field-service ticket and work-order processing
Cons
  • The Free plan is limited to 50 tickets per month.
  • The $12 starting price requires annual billing.
  • Advanced controls are divided across higher paid tiers.
  • KIX Start has limited functionality and no support or maintenance
  • KIX Pro Business starts at €33 per agent per month
  • Enterprise pricing and higher service levels require a pricing request
Our verdict

Desk365 is a cloud help desk and IT service management platform for customer support and internal IT teams. It turns requests from email, Microsoft Teams, web forms, widgets and a support portal into trackable tickets. The product suits…

Read the review →

KIX is an open-source service management platform for IT departments, service desks, enterprise service management teams and technical customer support organizations. It combines ticket management with searchable communication history,…

Read the review →
  1. Desk365IT Help Desk Software 8.8Free plan · 21-day trial
  2. KIXIT Help Desk Software 6.4Free plan · 30-day trial

Strengths and trade-offs

  • Desk365 — where it wins

    • Free plan supports up to 50 tickets per month.
    • Microsoft Teams, Entra ID, Intune, Power Automate and Power BI integrations.
    • Combines ticketing, SLAs, knowledge bases, approvals, assets and AI.

    Where it doesn't

    • The Free plan is limited to 50 tickets per month.
    • The $12 starting price requires annual billing.
    • Advanced controls are divided across higher paid tiers.

  • KIX — where it wins

    • Free on-premises edition for evaluating core service-management workflows
    • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
    • Offline iOS and Android field-service ticket and work-order processing

    Where it doesn't

    • KIX Start has limited functionality and no support or maintenance
    • KIX Pro Business starts at €33 per agent per month
    • Enterprise pricing and higher service levels require a pricing request
  • Desk3658.8/10 · Free plan · 21-day trial

    An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.

    Visit Desk365Full verdict →
  • KIX6.4/10 · Free plan · 30-day trial

    A broad open-source ITSM platform with mobile field service and flexible deployment options.

    Visit KIXFull verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update