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Head-to-head · ServiceNow Marketplace Apps

Datadog ServiceNow Integration vs xMatters

  • Updated Sep 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Datadog ServiceNow Integration #5 in ServiceNow Marketplace Apps 7.1/10 Free plan Free plan✓ 2 of 4 features Visit Datadog
xMatters #8 in ServiceNow Marketplace Apps 6.5/10 Free plan · paid from $15/user/mo (annual) Free plan✓ 0 of 4 features Visit xMatters

Datadog ServiceNow Integration leads on 2 checks, xMatters on 0, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDatadog ServiceNow Integration · 7.1/10
  • Free planboth
  • Most featuresDatadog ServiceNow Integration · 2 of 4

Datadog ServiceNow Integration scores higher on our rubric for servicenow marketplace apps: 7.1 against 6.5 out of 10; our editors rank them #5 and #8.

Datadog ServiceNow Integration offers workflow automation; xMatters doesn't publish it. Datadog ServiceNow Integration offers rest api; xMatters doesn't publish it.

Datadog ServiceNow Integration is the better fit for teams routing Datadog alerts into ServiceNow. xMatters is the better fit for teams wanting lower-cost on-call and ServiceNow integration.

  • Datadog ServiceNow Integration fits best

    Teams routing Datadog alerts into ServiceNow

  • xMatters fits best

    Teams wanting lower-cost on-call and ServiceNow integration

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Datadog ServiceNow Integration 7.1/10 Visit ↗ xMatters 6.5/10 Visit ↗
At a glance
Editor score 7.1 6.5
Ranking #5 in ServiceNow Marketplace Apps #8 in ServiceNow Marketplace Apps
Best for Teams routing Datadog alerts into ServiceNow Teams wanting lower-cost on-call and ServiceNow integration
Pricing model Free Free plan + paid
Starting price Not published Not published
Free plan ✓ ✓
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Docs Email, Phone, Community, Docs · 24/7
Integrations 1 integrations 200+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Datadog ServiceNow Integration 2/4 · xMatters 0/4
Mobile support Not published Not published
Workflow automation ✓ (best) Not published
REST API ✓ (best) Not published
Free trial Not published Not published
Specs
App type Integration Not published
Supported ServiceNow areas Incident Management; Event Management Not published
Our review
Pros
  • Sends Datadog alerts and events to ServiceNow
  • Creates ServiceNow incidents from Datadog notifications
  • Synchronizes incident handling across both platforms
  • Global on-call schedules include rotating shifts and escalation policies.
  • ChatOps actions connect incident response with Slack and Microsoft Teams.
  • ServiceNow is among its listed integrations, alongside monitoring and chat tools.
Cons
  • Designed for teams running both Datadog and ServiceNow
  • Focused on alert, event, and incident workflows
  • Capabilities depend on product editions and configuration
  • The $15-per-user monthly Starter price is tied to an annual subscription.
  • Public status pages are available on Advanced, not listed for Starter.
  • Post-incident reports are an Advanced plan feature.
Our verdict

Datadog ServiceNow Integration connects monitoring alerts and events from Datadog with ServiceNow incident and event workflows. It is aimed at mid-market and enterprise teams already running both products, particularly those that want…

Read the review →

xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and provides schedules, escalation policies, an incident console, and collaboration channels. Teams looking…

Read the review →
  1. Datadog ServiceNow IntegrationServiceNow Marketplace Apps 7.1Free plan
  2. xMattersServiceNow Marketplace Apps 6.5Free plan · paid from $15/user/mo (annual)

Strengths and trade-offs

  • Datadog ServiceNow Integration — where it wins

    • Sends Datadog alerts and events to ServiceNow
    • Creates ServiceNow incidents from Datadog notifications
    • Synchronizes incident handling across both platforms

    Where it doesn't

    • Designed for teams running both Datadog and ServiceNow
    • Focused on alert, event, and incident workflows
    • Capabilities depend on product editions and configuration

  • xMatters — where it wins

    • Global on-call schedules include rotating shifts and escalation policies.
    • ChatOps actions connect incident response with Slack and Microsoft Teams.
    • ServiceNow is among its listed integrations, alongside monitoring and chat tools.

    Where it doesn't

    • The $15-per-user monthly Starter price is tied to an annual subscription.
    • Public status pages are available on Advanced, not listed for Starter.
    • Post-incident reports are an Advanced plan feature.
  • Datadog ServiceNow Integration7.1/10 · Free plan

    A free integration for routing Datadog alerts and events into ServiceNow workflows.

    Visit DatadogFull verdict →
  • xMatters6.5/10 · Free plan · paid from $15/user/mo (annual)

    On-call response, incident workflows, and ServiceNow integration with a free plan.

    Visit xMattersFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update