ServiceNow Integration Hub vs xMatters

ServiceNow Integration Hub8.2Visit xMatters6.5Visit

Higher score ServiceNow Integration Hub #2 in ServiceNow Marketplace Apps 8.2/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

vs

xMatters #8 in ServiceNow Marketplace Apps 6.5/10 Free plan · paid from $15/user/mo (annual) Free plan✓ 0 of 4 features Visit xMatters

• ServiceNow Integration Hub fits best

  Enterprises automating workflows across systems

• xMatters fits best

  Teams wanting lower-cost on-call and ServiceNow integration

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Side by side

Feature	ServiceNow Integration Hub 8.2/10 Visit ↗	xMatters 6.5/10 Visit ↗
At a glance
Editor score	8.2	6.5
Ranking	#2 in ServiceNow Marketplace Apps	#8 in ServiceNow Marketplace Apps
Best for	Enterprises automating workflows across systems	Teams wanting lower-cost on-call and ServiceNow integration
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	Not published	✓ (best)
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Community, Docs	Email, Phone, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001	SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations	4 integrations	200+ integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Integration Hub 0/4 · xMatters 0/4
Mobile support	Not published	Not published
Workflow automation	Not published	Not published
REST API	Not published	Not published
Free trial	Not published	Not published
Specs
App type	Not published	Not published
Supported ServiceNow areas	Not published	Not published
Our review
Pros	Prebuilt spokes and reusable actions support repeatable integrations. Custom spokes and REST, SOAP, JDBC, and JSON steps extend connectivity. Inbound APIs, webhooks, and Remote Tables cover varied integration patterns.	Global on-call schedules include rotating shifts and escalation policies. ChatOps actions connect incident response with Slack and Microsoft Teams. ServiceNow is among its listed integrations, alongside monitoring and chat tools.
Cons	Pricing is quote-based rather than published as fixed plan amounts. Cloud deployment only; self-hosted deployment is not supported. Its focus on ServiceNow workflows may not fit teams seeking a standalone integration hub.	The $15-per-user monthly Starter price is tied to an annual subscription. Public status pages are available on Advanced, not listed for Starter. Post-incident reports are an Advanced plan feature.
Our verdict	ServiceNow Integration Hub connects API-enabled enterprise systems with ServiceNow workflows. It is aimed at enterprise platform owners, integration leaders, and developers building cross-system automation on the ServiceNow AI Platform. A… Read the review →	xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and provides schedules, escalation policies, an incident console, and collaboration channels. Teams looking… Read the review →

Strengths and trade-offs

• ServiceNow Integration Hub — where it wins

  • Prebuilt spokes and reusable actions support repeatable integrations.
  • Custom spokes and REST, SOAP, JDBC, and JSON steps extend connectivity.
  • Inbound APIs, webhooks, and Remote Tables cover varied integration patterns.

  Where it doesn't

  • Pricing is quote-based rather than published as fixed plan amounts.
  • Cloud deployment only; self-hosted deployment is not supported.
  • Its focus on ServiceNow workflows may not fit teams seeking a standalone integration hub.

• xMatters — where it wins

  • Global on-call schedules include rotating shifts and escalation policies.
  • ChatOps actions connect incident response with Slack and Microsoft Teams.
  • ServiceNow is among its listed integrations, alongside monitoring and chat tools.

  Where it doesn't

  • The $15-per-user monthly Starter price is tied to an annual subscription.
  • Public status pages are available on Advanced, not listed for Starter.
  • Post-incident reports are an Advanced plan feature.

• ServiceNow Integration Hub8.2/10 · Pricing on request

  A visual integration toolkit for connecting enterprise systems to ServiceNow workflows.

  Visit ServiceNowFull verdict →
• xMatters6.5/10 · Free plan · paid from $15/user/mo (annual)

  On-call response, incident workflows, and ServiceNow integration with a free plan.

  Visit xMattersFull verdict →