ServiceNow Integration Hub vs PagerDuty

ServiceNow Integration Hub9.1Visit PagerDuty8.0Visit

Higher score ServiceNow Integration Hub #2 in ServiceNow Marketplace Apps 9.1/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

vs

PagerDuty #8 in ServiceNow Marketplace Apps 8.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit PagerDuty

• ServiceNow Integration Hub fits best

  Enterprises automating workflows across systems

• PagerDuty fits best

  Teams coordinating on-call response with ServiceNow

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Side by side

Feature	ServiceNow Integration Hub 9.1/10 Visit ↗	PagerDuty 8.0/10 Visit ↗
At a glance
Editor score	9.1	8.0
Ranking	#2 in ServiceNow Marketplace Apps	#8 in ServiceNow Marketplace Apps
Best for	Enterprises automating workflows across systems	Teams coordinating on-call response with ServiceNow
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$21/user/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Community, Docs	Email, Docs, Community
Compliance	SOC 2, ISO 27001	SOC 2, ISO 27001, PCI DSS
Integrations	4 integrations	750+ integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Integration Hub 0/4 · PagerDuty 0/4
Mobile support	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
REST API	Not checked yet	Not checked yet
Free trial	Not checked yet	Not checked yet
Specs
App type	Not checked yet	Not checked yet
Supported ServiceNow areas	Not checked yet	Not checked yet
Our review
Pros	Prebuilt spokes and reusable actions support repeatable integrations. Custom spokes and REST, SOAP, JDBC, and JSON steps extend connectivity. Inbound APIs, webhooks, and Remote Tables cover varied integration patterns.	Routes incidents through on-call schedules and automated escalation policies Supports mobile response and Slack and Microsoft Teams collaboration Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations
Cons	Pricing is quote-based rather than published as fixed plan amounts. Cloud deployment only; self-hosted deployment is not supported. Its focus on ServiceNow workflows may not fit teams seeking a standalone integration hub.	Free plan is limited to up to 5 users per month Advanced ITSM integrations are listed with the Business plan Some status-page options are add-ons or plan-gated
Our verdict	ServiceNow Integration Hub connects API-enabled enterprise systems with ServiceNow workflows. It is aimed at enterprise platform owners, integration leaders, and developers building cross-system automation on the ServiceNow AI Platform. A… Read the review →	PagerDuty is an incident management platform for IT operations, SRE, and developer teams coordinating response to alerts. It routes incidents to on-call responders through schedules and escalation policies, then supports coordination with… Read the review →

Strengths and trade-offs

• ServiceNow Integration Hub — where it wins

  • Prebuilt spokes and reusable actions support repeatable integrations.
  • Custom spokes and REST, SOAP, JDBC, and JSON steps extend connectivity.
  • Inbound APIs, webhooks, and Remote Tables cover varied integration patterns.

  Where it doesn't

  • Pricing is quote-based rather than published as fixed plan amounts.
  • Cloud deployment only; self-hosted deployment is not supported.
  • Its focus on ServiceNow workflows may not fit teams seeking a standalone integration hub.

• PagerDuty — where it wins

  • Routes incidents through on-call schedules and automated escalation policies
  • Supports mobile response and Slack and Microsoft Teams collaboration
  • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations

  Where it doesn't

  • Free plan is limited to up to 5 users per month
  • Advanced ITSM integrations are listed with the Business plan
  • Some status-page options are add-ons or plan-gated

• ServiceNow Integration Hub9.1/10 · Pricing on request

  A visual integration toolkit for connecting enterprise systems to ServiceNow workflows.

  Visit ServiceNowFull verdict →
• PagerDuty8.0/10 · Free plan · 14-day trial

  PagerDuty combines on-call routing, incident coordination, and status pages with a ServiceNow integration.

  Visit PagerDutyFull verdict →