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Head-to-head · ServiceNow Marketplace Apps

Employee Center Pro vs PagerDuty

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Employee Center Pro #3 in ServiceNow Marketplace Apps 8.9/10 Pricing on request ✓ 1 of 4 features Visit ServiceNow
PagerDuty #8 in ServiceNow Marketplace Apps 8.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit PagerDuty

Employee Center Pro leads on 0 checks, PagerDuty on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreEmployee Center Pro · 8.9/10
  • Free planonly PagerDuty
  • Free trialonly PagerDuty
  • Most featuresEmployee Center Pro · 1 of 4

Employee Center Pro scores higher on our rubric for servicenow marketplace apps: 8.9 against 8.0 out of 10; our editors rank them #3 and #8.

PagerDuty offers free plan; Employee Center Pro doesn't.

Employee Center Pro is the better fit for enterprises building an employee service portal. PagerDuty is the better fit for teams coordinating on-call response with ServiceNow.

  • Employee Center Pro fits best

    Enterprises building an employee service portal

  • PagerDuty fits best

    Teams coordinating on-call response with ServiceNow

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Employee Center Pro 8.9/10 Visit ↗ PagerDuty 8.0/10 Visit ↗
At a glance
Editor score 8.9 8.0
Ranking #3 in ServiceNow Marketplace Apps #8 in ServiceNow Marketplace Apps
Best for Enterprises building an employee service portal Teams coordinating on-call response with ServiceNow
Pricing model Paid Free plan + paid
Starting price Pricing on request $21/user/mo
Free plan — ✓ (best)
Free trial — 14 days
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 3 integrations 750+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Employee Center Pro 1/4 · PagerDuty 0/4
Mobile support ✓ (best) Not checked yet
Workflow automation Not checked yet Not checked yet
REST API Not checked yet Not checked yet
Free trial Not checked yet Not checked yet
Specs
App type Not checked yet Not checked yet
Supported ServiceNow areas Not checked yet Not checked yet
Our review
Pros
  • Brings service requests, approvals, and tasks into one employee portal.
  • Supports targeted campaigns, content publishing, and engagement analytics.
  • Offers web, iOS, Android, and kiosk experiences for employees.
  • Routes incidents through on-call schedules and automated escalation policies
  • Supports mobile response and Slack and Microsoft Teams collaboration
  • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations
Cons
  • Requires an additional subscription license.
  • Pricing requires contacting a ServiceNow account team.
  • Named integrations include SharePoint Online, SAP Concur, and Workday.
  • Free plan is limited to up to 5 users per month
  • Advanced ITSM integrations are listed with the Business plan
  • Some status-page options are add-ons or plan-gated
Our verdict

Employee Center Pro extends ServiceNow's standard Employee Center into a subscription-based portal for organizations bringing employee services and information together. Employees can use it to find information, submit service requests,…

Read the review →

PagerDuty is an incident management platform for IT operations, SRE, and developer teams coordinating response to alerts. It routes incidents to on-call responders through schedules and escalation policies, then supports coordination with…

Read the review →
  1. Employee Center ProServiceNow Marketplace Apps 8.9Pricing on request
  2. PagerDutyServiceNow Marketplace Apps 8.0Free plan · 14-day trial

Strengths and trade-offs

  • Employee Center Pro — where it wins

    • Brings service requests, approvals, and tasks into one employee portal.
    • Supports targeted campaigns, content publishing, and engagement analytics.
    • Offers web, iOS, Android, and kiosk experiences for employees.

    Where it doesn't

    • Requires an additional subscription license.
    • Pricing requires contacting a ServiceNow account team.
    • Named integrations include SharePoint Online, SAP Concur, and Workday.

  • PagerDuty — where it wins

    • Routes incidents through on-call schedules and automated escalation policies
    • Supports mobile response and Slack and Microsoft Teams collaboration
    • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations

    Where it doesn't

    • Free plan is limited to up to 5 users per month
    • Advanced ITSM integrations are listed with the Business plan
    • Some status-page options are add-ons or plan-gated
  • Employee Center Pro8.9/10 · Pricing on request

    Employee Center Pro combines employee services, communications, search, and task management in one portal.

    Visit ServiceNowFull verdict →
  • PagerDuty8.0/10 · Free plan · 14-day trial

    PagerDuty combines on-call routing, incident coordination, and status pages with a ServiceNow integration.

    Visit PagerDutyFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update