ServiceNow Event Management vs PagerDuty

ServiceNow Event Management9.3Visit PagerDuty8.0Visit

Higher score ServiceNow Event Management #1 in ServiceNow Marketplace Apps 9.3/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow

vs

PagerDuty #8 in ServiceNow Marketplace Apps 8.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit PagerDuty

• ServiceNow Event Management fits best

  ServiceNow teams managing events and alerts

• PagerDuty fits best

  Teams coordinating on-call response with ServiceNow

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Side by side

Feature	ServiceNow Event Management 9.3/10 Visit ↗	PagerDuty 8.0/10 Visit ↗
At a glance
Editor score	9.3	8.0
Ranking	#1 in ServiceNow Marketplace Apps	#8 in ServiceNow Marketplace Apps
Best for	ServiceNow teams managing events and alerts	Teams coordinating on-call response with ServiceNow
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$21/user/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Integrations	7 integrations	750+ integrations
Features ServiceNow Event Management 0/4 · PagerDuty 0/4
Mobile support	Not checked yet	Not checked yet
Workflow automation	Not checked yet	Not checked yet
REST API	Not checked yet	Not checked yet
Free trial	Not checked yet	Not checked yet
Specs
App type	Not checked yet	Not checked yet
Supported ServiceNow areas	Not checked yet	Not checked yet
Our review
Pros	Ingests events through MID Server, email, scripts, SNMP traps, and APIs Correlates and enriches alerts with CMDB configuration-item context Automates incident creation and remediation, with AI-generated alert summaries	Routes incidents through on-call schedules and automated escalation policies Supports mobile response and Slack and Microsoft Teams collaboration Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations
Cons	Requires a custom sales quote rather than publishing prices Event Management is part of the ITOM Prime package, not a standalone listed plan Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem	Free plan is limited to up to 5 users per month Advanced ITSM integrations are listed with the Business plan Some status-page options are add-ons or plan-gated
Our verdict	ServiceNow Event Management collects events from monitoring systems, converts them into alerts, and helps teams investigate service-impacting issues. It is intended for organizations managing infrastructure, applications, and business… Read the review →	PagerDuty is an incident management platform for IT operations, SRE, and developer teams coordinating response to alerts. It routes incidents to on-call responders through schedules and escalation policies, then supports coordination with… Read the review →

Strengths and trade-offs

• ServiceNow Event Management — where it wins

  • Ingests events through MID Server, email, scripts, SNMP traps, and APIs
  • Correlates and enriches alerts with CMDB configuration-item context
  • Automates incident creation and remediation, with AI-generated alert summaries

  Where it doesn't

  • Requires a custom sales quote rather than publishing prices
  • Event Management is part of the ITOM Prime package, not a standalone listed plan
  • Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem

• PagerDuty — where it wins

  • Routes incidents through on-call schedules and automated escalation policies
  • Supports mobile response and Slack and Microsoft Teams collaboration
  • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations

  Where it doesn't

  • Free plan is limited to up to 5 users per month
  • Advanced ITSM integrations are listed with the Business plan
  • Some status-page options are add-ons or plan-gated

• ServiceNow Event Management9.3/10 · Pricing on request

  A ServiceNow-native event workflow for turning infrastructure signals into contextual alerts and remediation.

  Visit ServiceNowFull verdict →
• PagerDuty8.0/10 · Free plan · 14-day trial

  PagerDuty combines on-call routing, incident coordination, and status pages with a ServiceNow integration.

  Visit PagerDutyFull verdict →