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Head-to-head · ServiceNow Marketplace Apps

ServiceNow Event Management vs Datadog ServiceNow Integration

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score ServiceNow Event Management #1 in ServiceNow Marketplace Apps 9.3/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow
Datadog ServiceNow Integration #5 in ServiceNow Marketplace Apps 8.5/10 Free plan Free plan✓ 2 of 4 features Visit Datadog

ServiceNow Event Management leads on 0 checks, Datadog ServiceNow Integration on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Event Management · 9.3/10
  • Free planonly Datadog ServiceNow Integration
  • Most featuresDatadog ServiceNow Integration · 2 of 4

ServiceNow Event Management scores higher on our rubric for servicenow marketplace apps: 9.3 against 8.5 out of 10; our editors rank them #1 and #5.

ServiceNow Event Management is the better fit for serviceNow teams managing events and alerts. Datadog ServiceNow Integration is the better fit for teams routing Datadog alerts into ServiceNow.

  • ServiceNow Event Management fits best

    ServiceNow teams managing events and alerts

  • Datadog ServiceNow Integration fits best

    Teams routing Datadog alerts into ServiceNow

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Side by side

Feature ServiceNow Event Management 9.3/10 Visit ↗ Datadog ServiceNow Integration 8.5/10 Visit ↗
At a glance
Editor score 9.3 8.5
Ranking #1 in ServiceNow Marketplace Apps #5 in ServiceNow Marketplace Apps
Best for ServiceNow teams managing events and alerts Teams routing Datadog alerts into ServiceNow
Pricing model Paid Free
Starting price Pricing on request Free plan
Free plan Not checked yet ✓ (best)
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 7 integrations 1 integrations
Features ServiceNow Event Management 0/4 · Datadog ServiceNow Integration 2/4
Mobile support Not checked yet Not checked yet
Workflow automation Not checked yet ✓ (best)
REST API Not checked yet ✓ (best)
Free trial Not checked yet Not checked yet
Specs
App type Not checked yet Integration
Supported ServiceNow areas Not checked yet Incident Management; Event Management
Our review
Pros
  • Ingests events through MID Server, email, scripts, SNMP traps, and APIs
  • Correlates and enriches alerts with CMDB configuration-item context
  • Automates incident creation and remediation, with AI-generated alert summaries
  • Sends Datadog alerts and events to ServiceNow
  • Creates ServiceNow incidents from Datadog notifications
  • Synchronizes incident handling across both platforms
Cons
  • Requires a custom sales quote rather than publishing prices
  • Event Management is part of the ITOM Prime package, not a standalone listed plan
  • Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem
  • Designed for teams running both Datadog and ServiceNow
  • Focused on alert, event, and incident workflows
  • Capabilities depend on product editions and configuration
Our verdict

ServiceNow Event Management collects events from monitoring systems, converts them into alerts, and helps teams investigate service-impacting issues. It is intended for organizations managing infrastructure, applications, and business…

Read the review →

Datadog ServiceNow Integration connects monitoring alerts and events from Datadog with ServiceNow incident and event workflows. It is aimed at mid-market and enterprise teams already running both products, particularly those that want…

Read the review →
  1. ServiceNow Event ManagementServiceNow Marketplace Apps 9.3Pricing on request
  2. Datadog ServiceNow IntegrationServiceNow Marketplace Apps 8.5Free plan

Strengths and trade-offs

  • ServiceNow Event Management — where it wins

    • Ingests events through MID Server, email, scripts, SNMP traps, and APIs
    • Correlates and enriches alerts with CMDB configuration-item context
    • Automates incident creation and remediation, with AI-generated alert summaries

    Where it doesn't

    • Requires a custom sales quote rather than publishing prices
    • Event Management is part of the ITOM Prime package, not a standalone listed plan
    • Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem

  • Datadog ServiceNow Integration — where it wins

    • Sends Datadog alerts and events to ServiceNow
    • Creates ServiceNow incidents from Datadog notifications
    • Synchronizes incident handling across both platforms

    Where it doesn't

    • Designed for teams running both Datadog and ServiceNow
    • Focused on alert, event, and incident workflows
    • Capabilities depend on product editions and configuration
  • ServiceNow Event Management9.3/10 · Pricing on request

    A ServiceNow-native event workflow for turning infrastructure signals into contextual alerts and remediation.

    Visit ServiceNowFull verdict →
  • Datadog ServiceNow Integration8.5/10 · Free plan

    A free integration for routing Datadog alerts and events into ServiceNow workflows.

    Visit DatadogFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update