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Head-to-head · ServiceNow Marketplace Apps

ServiceNow Event Management vs xMatters

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score ServiceNow Event Management #1 in ServiceNow Marketplace Apps 9.0/10 Pricing on request ✓ 0 of 4 features Visit ServiceNow
xMatters #8 in ServiceNow Marketplace Apps 6.5/10 Free plan · paid from $15/user/mo (annual) Free plan✓ 0 of 4 features Visit xMatters

ServiceNow Event Management leads on 0 checks, xMatters on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Event Management · 9.0/10
  • Free planonly xMatters

ServiceNow Event Management scores higher on our rubric for servicenow marketplace apps: 9.0 against 6.5 out of 10; our editors rank them #1 and #8.

xMatters offers free plan; ServiceNow Event Management doesn't publish it.

ServiceNow Event Management is the better fit for serviceNow teams managing events and alerts. xMatters is the better fit for teams wanting lower-cost on-call and ServiceNow integration.

  • ServiceNow Event Management fits best

    ServiceNow teams managing events and alerts

  • xMatters fits best

    Teams wanting lower-cost on-call and ServiceNow integration

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature ServiceNow Event Management 9.0/10 Visit ↗ xMatters 6.5/10 Visit ↗
At a glance
Editor score 9.0 6.5
Ranking #1 in ServiceNow Marketplace Apps #8 in ServiceNow Marketplace Apps
Best for ServiceNow teams managing events and alerts Teams wanting lower-cost on-call and ServiceNow integration
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Integrations 7 integrations 200+ integrations
Features ServiceNow Event Management 0/4 · xMatters 0/4
Mobile support Not published Not published
Workflow automation Not published Not published
REST API Not published Not published
Free trial Not published Not published
Specs
App type Not published Not published
Supported ServiceNow areas Not published Not published
Our review
Pros
  • Ingests events through MID Server, email, scripts, SNMP traps, and APIs
  • Correlates and enriches alerts with CMDB configuration-item context
  • Automates incident creation and remediation, with AI-generated alert summaries
  • Global on-call schedules include rotating shifts and escalation policies.
  • ChatOps actions connect incident response with Slack and Microsoft Teams.
  • ServiceNow is among its listed integrations, alongside monitoring and chat tools.
Cons
  • Requires a custom sales quote rather than publishing prices
  • Event Management is part of the ITOM Prime package, not a standalone listed plan
  • Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem
  • The $15-per-user monthly Starter price is tied to an annual subscription.
  • Public status pages are available on Advanced, not listed for Starter.
  • Post-incident reports are an Advanced plan feature.
Our verdict

ServiceNow Event Management collects events from monitoring systems, converts them into alerts, and helps teams investigate service-impacting issues. It is intended for organizations managing infrastructure, applications, and business…

Read the review →

xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and provides schedules, escalation policies, an incident console, and collaboration channels. Teams looking…

Read the review →
  1. ServiceNow Event ManagementServiceNow Marketplace Apps 9.0Pricing on request
  2. xMattersServiceNow Marketplace Apps 6.5Free plan · paid from $15/user/mo (annual)

Strengths and trade-offs

  • ServiceNow Event Management — where it wins

    • Ingests events through MID Server, email, scripts, SNMP traps, and APIs
    • Correlates and enriches alerts with CMDB configuration-item context
    • Automates incident creation and remediation, with AI-generated alert summaries

    Where it doesn't

    • Requires a custom sales quote rather than publishing prices
    • Event Management is part of the ITOM Prime package, not a standalone listed plan
    • Its ServiceNow-centric integrations may not suit teams seeking a broader ecosystem

  • xMatters — where it wins

    • Global on-call schedules include rotating shifts and escalation policies.
    • ChatOps actions connect incident response with Slack and Microsoft Teams.
    • ServiceNow is among its listed integrations, alongside monitoring and chat tools.

    Where it doesn't

    • The $15-per-user monthly Starter price is tied to an annual subscription.
    • Public status pages are available on Advanced, not listed for Starter.
    • Post-incident reports are an Advanced plan feature.
  • ServiceNow Event Management9.0/10 · Pricing on request

    A ServiceNow-native event workflow for turning infrastructure signals into contextual alerts and remediation.

    Visit ServiceNowFull verdict →
  • xMatters6.5/10 · Free plan · paid from $15/user/mo (annual)

    On-call response, incident workflows, and ServiceNow integration with a free plan.

    Visit xMattersFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update