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Head-to-head · ServiceNow Marketplace Apps

Employee Center Pro vs xMatters

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Employee Center Pro #3 in ServiceNow Marketplace Apps 7.7/10 Pricing on request ✓ 1 of 4 features Visit ServiceNow
xMatters #8 in ServiceNow Marketplace Apps 6.5/10 Free plan · paid from $15/user/mo (annual) Free plan✓ 0 of 4 features Visit xMatters

Employee Center Pro leads on 1 check, xMatters on 1, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreEmployee Center Pro · 7.7/10
  • Free planonly xMatters
  • Most featuresEmployee Center Pro · 1 of 4

Employee Center Pro scores higher on our rubric for servicenow marketplace apps: 7.7 against 6.5 out of 10; our editors rank them #3 and #8.

xMatters offers free plan; Employee Center Pro doesn't. Employee Center Pro offers mobile support; xMatters doesn't publish it.

Employee Center Pro is the better fit for enterprises building an employee service portal. xMatters is the better fit for teams wanting lower-cost on-call and ServiceNow integration.

  • Employee Center Pro fits best

    Enterprises building an employee service portal

  • xMatters fits best

    Teams wanting lower-cost on-call and ServiceNow integration

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Employee Center Pro 7.7/10 Visit ↗ xMatters 6.5/10 Visit ↗
At a glance
Editor score 7.7 6.5
Ranking #3 in ServiceNow Marketplace Apps #8 in ServiceNow Marketplace Apps
Best for Enterprises building an employee service portal Teams wanting lower-cost on-call and ServiceNow integration
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 3 integrations 200+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Employee Center Pro 1/4 · xMatters 0/4
Mobile support ✓ (best) Not published
Workflow automation Not published Not published
REST API Not published Not published
Free trial Not published Not published
Specs
App type Not published Not published
Supported ServiceNow areas Not published Not published
Our review
Pros
  • Brings service requests, approvals, and tasks into one employee portal.
  • Supports targeted campaigns, content publishing, and engagement analytics.
  • Offers web, iOS, Android, and kiosk experiences for employees.
  • Global on-call schedules include rotating shifts and escalation policies.
  • ChatOps actions connect incident response with Slack and Microsoft Teams.
  • ServiceNow is among its listed integrations, alongside monitoring and chat tools.
Cons
  • Requires an additional subscription license.
  • Pricing requires contacting a ServiceNow account team.
  • Named integrations include SharePoint Online, SAP Concur, and Workday.
  • The $15-per-user monthly Starter price is tied to an annual subscription.
  • Public status pages are available on Advanced, not listed for Starter.
  • Post-incident reports are an Advanced plan feature.
Our verdict

Employee Center Pro extends ServiceNow's standard Employee Center into a subscription-based portal for organizations bringing employee services and information together. Employees can use it to find information, submit service requests,…

Read the review →

xMatters is a cloud incident management and response platform for IT, DevOps, and SRE teams. It routes alerts to on-call responders and provides schedules, escalation policies, an incident console, and collaboration channels. Teams looking…

Read the review →
  1. Employee Center ProServiceNow Marketplace Apps 7.7Pricing on request
  2. xMattersServiceNow Marketplace Apps 6.5Free plan · paid from $15/user/mo (annual)

Strengths and trade-offs

  • Employee Center Pro — where it wins

    • Brings service requests, approvals, and tasks into one employee portal.
    • Supports targeted campaigns, content publishing, and engagement analytics.
    • Offers web, iOS, Android, and kiosk experiences for employees.

    Where it doesn't

    • Requires an additional subscription license.
    • Pricing requires contacting a ServiceNow account team.
    • Named integrations include SharePoint Online, SAP Concur, and Workday.

  • xMatters — where it wins

    • Global on-call schedules include rotating shifts and escalation policies.
    • ChatOps actions connect incident response with Slack and Microsoft Teams.
    • ServiceNow is among its listed integrations, alongside monitoring and chat tools.

    Where it doesn't

    • The $15-per-user monthly Starter price is tied to an annual subscription.
    • Public status pages are available on Advanced, not listed for Starter.
    • Post-incident reports are an Advanced plan feature.
  • Employee Center Pro7.7/10 · Pricing on request

    Employee Center Pro combines employee services, communications, search, and task management in one portal.

    Visit ServiceNowFull verdict →
  • xMatters6.5/10 · Free plan · paid from $15/user/mo (annual)

    On-call response, incident workflows, and ServiceNow integration with a free plan.

    Visit xMattersFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update