CUSI Utility Billing vs Zero Friction

CUSI Utility Billing9.2Visit Zero Friction8.2Visit

Higher score CUSI Utility Billing #2 in Utility Billing Software 9.2/10 Pricing on request ✓ 5 of 5 features Visit CUSI

vs

Zero Friction #10 in Utility Billing Software 8.2/10 Pricing on request ✓ 5 of 5 features Visit Zero Friction

• CUSI Utility Billing fits best

  Municipal utilities needing broad integrations

• Zero Friction fits best

  District and communal heating operators

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Side by side

Feature	CUSI Utility Billing 9.2/10 Visit ↗	Zero Friction 8.2/10 Visit ↗
At a glance
Editor score	9.2	8.2
Ranking	#2 in Utility Billing Software	#10 in Utility Billing Software
Best for	Municipal utilities needing broad integrations	District and communal heating operators
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web, Windows	Web
Support	Email, Live chat, Phone	Email, Live chat, Phone, Docs · 24/7
Compliance	SOC 2, PCI DSS	ISO 27001, GDPR
Integrations	150+ integrations	11 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features CUSI Utility Billing 5/5 · Zero Friction 5/5
Rate management	✓	✓
Meter data import	✓	✓
Payment processing	✓	✓
Autopay	✓	✓
Customer account portal	✓	✓
Specs
Utility types	Water, sewer, electricity, natural gas, storm water, refuse, and other utility services	district heating, communal heating, cooling
Billing model	Not checked yet	Mixed
Our review
Pros	Supports billing, rates, meter imports, payments, and customer self-service Connects with accounting, GIS, asset, metering, and payment systems Handles water, sewer, electricity, gas, storm water, and refuse services	Supports meter validation, cost allocation, invoicing, payments, and collections Connects with meter, CRM, ERP, banking, reporting, and payment systems Includes customer account tools and an optional portal for usage and invoices
Cons	Pricing follows a contact-sales model Deployment spans separate hosted and on-premise application options Broad functionality may exceed the needs of smaller, single-service utilities	Pricing requires a sales conversation The customer portal is available separately Its focus is limited to district heating, communal heating, and cooling
Our verdict	CUSI Utility Billing is utility billing and customer information software for organizations managing services such as water, sewer, electricity, natural gas, storm water, refuse, and other utility services. Its capabilities cover… Read the review →	Zero Friction is a cloud-based utility billing and meter-to-cash platform for district-heating, communal-heating, and cooling suppliers. It is designed for organizations that need to process meter and consumption data, configure tariffs… Read the review →

Strengths and trade-offs

• CUSI Utility Billing — where it wins

  • Supports billing, rates, meter imports, payments, and customer self-service
  • Connects with accounting, GIS, asset, metering, and payment systems
  • Handles water, sewer, electricity, gas, storm water, and refuse services

  Where it doesn't

  • Pricing follows a contact-sales model
  • Deployment spans separate hosted and on-premise application options
  • Broad functionality may exceed the needs of smaller, single-service utilities

• Zero Friction — where it wins

  • Supports meter validation, cost allocation, invoicing, payments, and collections
  • Connects with meter, CRM, ERP, banking, reporting, and payment systems
  • Includes customer account tools and an optional portal for usage and invoices

  Where it doesn't

  • Pricing requires a sales conversation
  • The customer portal is available separately
  • Its focus is limited to district heating, communal heating, and cooling

• CUSI Utility Billing9.2/10 · Pricing on request

  A broad utility billing platform for organizations that need connected operations.

  Visit CUSIFull verdict →
• Zero Friction8.2/10 · Pricing on request

  Focused meter-to-cash billing for district, communal heating, and cooling operators.

  Visit Zero FrictionFull verdict →