Zero Friction
Zero Friction: Focused meter-to-cash billing for district, communal heating, and cooling operators. Ranked #10 of 26 in Utility Billing Software by our editors (8.2/10); pricing: Pricing on request; best for district and communal heating operators.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forDistrict and communal heating operators
- Free planNo
- Meter data importYes
- Founded2018 · Ghent, Belgium
- Facts checked20 Sep 2026
Where it wins
- Supports meter validation, cost allocation, invoicing, payments, and collections
- Connects with meter, CRM, ERP, banking, reporting, and payment systems
- Includes customer account tools and an optional portal for usage and invoices
Where it doesn't
- Pricing requires a sales conversation
- The customer portal is available separately
- Its focus is limited to district heating, communal heating, and cooling
Our verdict on Zero Friction
Zero Friction is a cloud-based utility billing and meter-to-cash platform for district-heating, communal-heating, and cooling suppliers. It is designed for organizations that need to process meter and consumption data, configure tariffs and products, allocate costs, issue invoices, manage payments, and support customer accounts. The platform is positioned for smaller heating companies through to larger suppliers and enterprises, with web and API access.
Its published plans divide the service into Implementation, SaaS, BPO Standard, and BPO Enterprise. Implementation covers onboarding implementation. SaaS adds the cloud platform, meter-to-cash billing, Microsoft Azure data storage and processing, and API integrations; the customer portal is available separately. BPO Standard adds meter reading and validation, master data management, contracting, invoicing, financial exports, reporting, and governance. BPO Enterprise includes those capabilities plus payment processing, dunning, debt collection, payment plans, and a customer contact center. Pricing is customized and requires contact with sales.
The strongest fit is for operators whose billing depends on metering complexity rather than simple recurring charges. Zero Friction supports meter-data integration through API, SFTP, or email, consumption-data validation, fixed-rate and consumption-based invoicing, cost-allocation billing, automatic payments, direct debits, payment links, QR codes, reminders, aging reports, and payment plans. It also connects with categories including meter data management, CRM, ERP, banking, reporting, accountancy, communication, e-invoicing, and customer service systems. Choose it when heating or cooling billing is the core requirement and integration breadth matters; organizations outside those utility types should consider a broader billing platform.
Your product? Our editors can test Zero Friction in depth and publish a review, labelled as paid · from $149/mo →
Zero Friction pricing
All 4 Zero Friction plans and prices →
Zero Friction fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Utility types | district heating, communal heating, cooling |
| Billing model | Mixed |
| Rate management | Yes |
| Meter data import | Yes |
| Payment processing | Yes |
| Autopay | Yes |
| Customer account portal | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Meter Data Management Systems, CRM, ERP, Banking Systems, Reporting, Metering solutions … See all → |
| Pricing | Pricing on request (source) |
| Website | zerofriction.co |
| Facts checked | 20 Sep 2026 |
Zero Friction integrations
Zero Friction lists 11 integrations on its own site.
- Meter Data Management Systems
- CRM
- ERP
- Banking Systems
- Reporting
- Metering solutions
- Payment solutions
- Customer Service Management
- Accountancy
- Communication
- E-invoicing
See all Zero Friction integrations →
Alternatives to Zero Friction
- Utilities GroupA broad utility billing platform for retailers managing complex markets, meters and tariffs.9.4
- CUSI Utility BillingA broad utility billing platform for organizations that need connected operations.9.2
- SkyBill Utility BillingA broad utility billing platform for operators managing varied meters, rates, and payment workflows.9.1
See all Zero Friction alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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