CUSI Utility Billing
CUSI Utility Billing: A broad utility billing platform for organizations that need connected operations. Ranked #2 of 26 in Utility Billing Software by our editors (9.2/10); pricing: Pricing on request; best for municipal utilities needing broad integrations.
At a glance
- Editor score9.2 / 10
- PricingPricing on request
- Best forMunicipal utilities needing broad integrations
- Meter data importYes
- Facts checked20 Sep 2026
Where it wins
- Supports billing, rates, meter imports, payments, and customer self-service
- Connects with accounting, GIS, asset, metering, and payment systems
- Handles water, sewer, electricity, gas, storm water, and refuse services
Where it doesn't
- Pricing follows a contact-sales model
- Deployment spans separate hosted and on-premise application options
- Broad functionality may exceed the needs of smaller, single-service utilities
Our verdict on CUSI Utility Billing
CUSI Utility Billing is utility billing and customer information software for organizations managing services such as water, sewer, electricity, natural gas, storm water, refuse, and other utility services. Its capabilities cover configurable billing schedules and rates, meter reading, external meter-data imports, bill and payment processing, recurring and scheduled payments, customer communications, reporting, and account self-service through a customer web portal. The product portfolio includes UMS, an on-premise utility management application, and UB4, a hosted browser-based application, with web, Windows, and API access represented across the offering.
Integration breadth is a central reason to consider CUSI. The platform connects with metering, accounting, work-management, and payment systems, including Esri, Trimble Cityworks, IBM Maximo, Sage Intacct, SAP, Oracle NetSuite, Intuit QuickBooks, MIP Fund Accounting, Neptune, and other named systems. That range suits municipal utilities coordinating billing with GIS, asset management, finance, and field operations. Custom reports, dashboards, and report writing add flexibility for teams that need operational and financial views beyond standard billing workflows.
The main trade-off is the product’s broad scope and deployment choice. Utilities must select between the on-premise UMS model and the hosted UB4 model, while the contact-sales purchasing path means evaluation involves a direct vendor conversation. CUSI is a strong fit for municipal organizations that need multiple utility types, configurable rates, meter imports, online payments, automated communications, and connected back-office systems. Smaller utilities with a single service, limited integration requirements, or a preference for a narrowly focused billing tool may find this wider platform less suitable.
Your product? Our editors can test CUSI Utility Billing in depth and publish a review, labelled as paid · from $149/mo →
CUSI Utility Billing pricing
CUSI Utility Billing fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Utility types | Water, sewer, electricity, natural gas, storm water, refuse, and other utility services |
| Billing model | Not verified |
| Rate management | Yes |
| Meter data import | Yes |
| Payment processing | Yes |
| Autopay | Yes |
| Customer account portal | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web, Windows |
| Compliance & security | SOC 2, PCI DSS |
| Support | Email, Live chat, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 150+ integrations: Novotix Elements, Trimble Cityworks, Llumin CMMS+, Diamond Maps, Esri, Lucity … See all → |
| Pricing | Pricing on request |
| Website | cusi.com |
| Facts checked | 20 Sep 2026 |
CUSI Utility Billing integrations
CUSI Utility Billing lists 150+ integrations on its own site — the 20 named here are the ones its pages call out.
- Novotix Elements
- Trimble Cityworks
- Llumin CMMS+
- Diamond Maps
- Esri
- Lucity
- IBM Maximo
- MicroBilt
- Sage Intacct
- MIP Fund Accounting
- SAP
- Oracle NetSuite
- Intuit QuickBooks
- Output Services Group
- Neptune
- Sensus
- Kamstrup
- Badger
- Master Meter
- Itron
See all CUSI Utility Billing integrations →
Alternatives to CUSI Utility Billing
- Utilities GroupA broad utility billing platform for retailers managing complex markets, meters and tariffs.9.4
- SkyBill Utility BillingA broad utility billing platform for operators managing varied meters, rates, and payment workflows.9.1
- BillinglyA broad utility billing system for complex, multi-commodity operations.9.0
See all CUSI Utility Billing alternatives →
CUSI Utility Billing vs the competition
- CUSI Utility Billing vs Utilities Group
- CUSI Utility Billing vs SkyBill Utility Billing
- CUSI Utility Billing vs Billingly
- CUSI Utility Billing vs Cogsdale CSM Utility Billing
- CUSI Utility Billing vs MuniBilling
- CUSI Utility Billing vs Utilmate
Compare CUSI Utility Billing with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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