Utilities Group
Utilities Group: A broad utility billing platform for retailers managing complex markets, meters and tariffs. Ranked #1 of 26 in Utility Billing Software by our editors (9.4/10); pricing: Paid; best for complex, multi-utility retailers.
At a glance
- Editor score9.4 / 10
- PricingPaid
- Best forComplex, multi-utility retailers
- Free planNo
- Paid from$0.80/unit/mo
- Meter data importYes
- Facts checked20 Sep 2026
Where it wins
- Real-time rating supports interval data, demand charges and tariffs
- Covers compliance, payments, market transactions and customer portals
- Integrates with finance, CRM, data and utility market systems
Where it doesn't
- Pricing is subject to a formal proposal and minimum commercial terms
- The Starter plan supports only one vertical
- Its breadth may exceed the needs of simple billing operations
Our verdict on Utilities Group
Utilities Group is a cloud billing platform for energy retailers and other operators billing metered or usage-based services. It supports electricity, gas, solar, batteries, EV charging and virtual power plants, alongside telco and data-centre billing use cases. The product combines meter-data ingestion, rating, invoicing, compliance workflows, payments, customer self-service and APIs for market, finance, CRM and operational systems. It is aimed at organisations managing multiple utility types, complex tariffs or regulated customer obligations rather than straightforward recurring billing.
Pricing is usage-based, charged per active service per month. The Starter plan is 1.20 per active service per month and includes a single Telco or Utilities vertical, standard rating templates, a white-labelled customer portal, email and portal support, and an AER or TCP compliance toolkit. Growth is 0.80 per active service per month and adds both Telco and Utilities verticals, custom rating engine rules, an AI agent operator console, priority support with a named CSM and a 99.9% SLA. Enterprise adds dedicated single-tenant deployment, Australian data residency controls, custom SLAs and disaster-recovery posture, on-prem connectors and VPCs, plus 24/7 named on-call engineers.
The strongest fit is a retailer or usage-based operator that needs one system across rating, NEM12/NEM13 ingestion, invoice explanations, BPAY, direct debit, cards, PayTo, CATS/MSATS automation and compliance workflows. Its ecosystem includes AEMO/MSATS, Ausgrid, Jemena, NBN Co B2B, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery and Databricks. AI agents cover disputes, collections, tariff optimisation and meter validation. Organisations with simple tariffs, one service type or limited integration requirements may prefer a narrower billing tool.
Your product? Our editors can test Utilities Group in depth and publish a review, labelled as paid · from $149/mo →
Utilities Group pricing
All 3 Utilities Group plans and prices →
Utilities Group fact sheet
| Free plan | No |
|---|---|
| Paid from | $0.80/unit/mo |
| Utility types | electricity, gas, solar, batteries, EV charging and VPPs |
| Billing model | Mixed |
| Rate management | Yes |
| Meter data import | Yes |
| Payment processing | Yes |
| Autopay | Not verified |
| Customer account portal | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 50+ integrations: AEMO/MSATS, Ausgrid, Jemena, NBN Co B2B, Xero, NetSuite … See all → |
| Pricing | Paid (source) |
| Website | utilitiesgroup.com.au |
| Facts checked | 20 Sep 2026 |
Utilities Group integrations
Utilities Group lists 50+ integrations on its own site — the 20 named here are the ones its pages call out.
- AEMO/MSATS
- Ausgrid
- Jemena
- NBN Co B2B
- Xero
- NetSuite
- SAP
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Intercom
- Snowflake
- BigQuery
- Databricks
- Redshift
- BPAY
- Direct Debit
- Open Banking
- PayTo
See all Utilities Group integrations →
Alternatives to Utilities Group
- CUSI Utility BillingA broad utility billing platform for organizations that need connected operations.9.2
- SkyBill Utility BillingA broad utility billing platform for operators managing varied meters, rates, and payment workflows.9.1
- BillinglyA broad utility billing system for complex, multi-commodity operations.9.0
See all Utilities Group alternatives →
Utilities Group vs the competition
- Utilities Group vs CUSI Utility Billing
- Utilities Group vs SkyBill Utility Billing
- Utilities Group vs Billingly
- Utilities Group vs Cogsdale CSM Utility Billing
- Utilities Group vs MuniBilling
- Utilities Group vs Utilmate
Compare Utilities Group with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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