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Utilities Group review

#1 of 26 in Utility Billing Software

A broad utility billing platform for retailers managing complex markets, meters and tariffs.

9.4/10Editor score
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Utilities Group9.4 Try Utilities Group

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Utilities Group is a cloud billing platform for energy retailers and other operators billing metered or usage-based services. It supports electricity, gas, solar, batteries, EV charging and virtual power plants, alongside telco and data-centre billing use cases. The product combines meter-data ingestion, rating, invoicing, compliance workflows, payments, customer self-service and APIs for market, finance, CRM and operational systems. It is aimed at organisations managing multiple utility types, complex tariffs or regulated customer obligations rather than straightforward recurring billing.

Pricing is usage-based, charged per active service per month. The Starter plan is 1.20 per active service per month and includes a single Telco or Utilities vertical, standard rating templates, a white-labelled customer portal, email and portal support, and an AER or TCP compliance toolkit. Growth is 0.80 per active service per month and adds both Telco and Utilities verticals, custom rating engine rules, an AI agent operator console, priority support with a named CSM and a 99.9% SLA. Enterprise adds dedicated single-tenant deployment, Australian data residency controls, custom SLAs and disaster-recovery posture, on-prem connectors and VPCs, plus 24/7 named on-call engineers.

The strongest fit is a retailer or usage-based operator that needs one system across rating, NEM12/NEM13 ingestion, invoice explanations, BPAY, direct debit, cards, PayTo, CATS/MSATS automation and compliance workflows. Its ecosystem includes AEMO/MSATS, Ausgrid, Jemena, NBN Co B2B, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery and Databricks. AI agents cover disputes, collections, tariff optimisation and meter validation. Organisations with simple tariffs, one service type or limited integration requirements may prefer a narrower billing tool.

Utilities Group pros and cons

  • Where it wins
    • Real-time rating supports interval data, demand charges and tariffs
    • Covers compliance, payments, market transactions and customer portals
    • Integrates with finance, CRM, data and utility market systems
  • Where it doesn't
    • Pricing is subject to a formal proposal and minimum commercial terms
    • The Starter plan supports only one vertical
    • Its breadth may exceed the needs of simple billing operations

Utilities Group fact sheet, pricing and score →

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