CUSI Utility Billing vs MuniBilling

CUSI Utility Billing9.2Visit MuniBilling8.7Visit

Higher score CUSI Utility Billing #2 in Utility Billing Software 9.2/10 Pricing on request ✓ 5 of 5 features Visit CUSI

vs

MuniBilling #6 in Utility Billing Software 8.7/10 Pricing on request ✓ 5 of 5 features Visit MuniBilling

• CUSI Utility Billing fits best

  Municipal utilities needing broad integrations

• MuniBilling fits best

  Municipal and multi-utility billing

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Side by side

Feature	CUSI Utility Billing 9.2/10 Visit ↗	MuniBilling 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#2 in Utility Billing Software	#6 in Utility Billing Software
Best for	Municipal utilities needing broad integrations	Municipal and multi-utility billing
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web, Windows	Web, iOS, Android
Support	Email, Live chat, Phone	Email, Phone, Tickets
Compliance	SOC 2, PCI DSS	PCI DSS
Integrations	150+ integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features CUSI Utility Billing 5/5 · MuniBilling 5/5
Rate management	✓	✓
Meter data import	✓	✓
Payment processing	✓	✓
Autopay	✓	✓
Customer account portal	✓	✓
Specs
Utility types	Water, sewer, electricity, natural gas, storm water, refuse, and other utility services	water, wastewater, electric, gas, propane, recycling, waste, internet, cable, stormwater, irrigation, solar, sub-metered services, and other billable services
Billing model	Not checked yet	Mixed
Our review
Pros	Supports billing, rates, meter imports, payments, and customer self-service Connects with accounting, GIS, asset, metering, and payment systems Handles water, sewer, electricity, gas, storm water, and refuse services	Supports metered and non-metered billing across many utility types Connects meter systems, payments, accounting feeds, and customer portals Includes autopay, reporting, rate management, and bill delivery
Cons	Pricing follows a contact-sales model Deployment spans separate hosted and on-premise application options Broad functionality may exceed the needs of smaller, single-service utilities	Pricing requires a sales conversation Setup includes a one-time fee and training charge Its breadth may exceed the needs of single-service providers
Our verdict	CUSI Utility Billing is utility billing and customer information software for organizations managing services such as water, sewer, electricity, natural gas, storm water, refuse, and other utility services. Its capabilities cover… Read the review →	MuniBilling is a cloud-based utility billing platform for municipalities, private utilities, multifamily properties, higher education organizations, and other service providers. It supports water, wastewater, electric, gas, propane,… Read the review →

Strengths and trade-offs

• CUSI Utility Billing — where it wins

  • Supports billing, rates, meter imports, payments, and customer self-service
  • Connects with accounting, GIS, asset, metering, and payment systems
  • Handles water, sewer, electricity, gas, storm water, and refuse services

  Where it doesn't

  • Pricing follows a contact-sales model
  • Deployment spans separate hosted and on-premise application options
  • Broad functionality may exceed the needs of smaller, single-service utilities

• MuniBilling — where it wins

  • Supports metered and non-metered billing across many utility types
  • Connects meter systems, payments, accounting feeds, and customer portals
  • Includes autopay, reporting, rate management, and bill delivery

  Where it doesn't

  • Pricing requires a sales conversation
  • Setup includes a one-time fee and training charge
  • Its breadth may exceed the needs of single-service providers

• CUSI Utility Billing9.2/10 · Pricing on request

  A broad utility billing platform for organizations that need connected operations.

  Visit CUSIFull verdict →
• MuniBilling8.7/10 · Pricing on request

  A broad billing platform for municipalities and providers managing mixed utility services.

  Visit MuniBillingFull verdict →