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Head-to-head · Public Sector CRM Software

Caseworker.gov vs efficy Public Sector CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Caseworker.gov #8 in Public Sector CRM Software 8.7/10 Paid ✓ 3 of 4 features Visit Caseworker.gov
efficy Public Sector CRM #9 in Public Sector CRM Software 8.6/10 Paid ✓ 3 of 4 features Visit efficy

Caseworker.gov leads on 0 checks, efficy Public Sector CRM on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCaseworker.gov · 8.7/10

Caseworker.gov scores higher on our rubric for public sector crm software: 8.7 against 8.6 out of 10; our editors rank them #8 and #9.

On deployment options, efficy Public Sector CRM gives you Hybrid where Caseworker.gov offers Cloud.

Caseworker.gov is the better fit for public offices managing correspondence-heavy cases. efficy Public Sector CRM is the better fit for mature hybrid public-sector CRM deployments.

  • Caseworker.gov fits best

    Public offices managing correspondence-heavy cases

  • efficy Public Sector CRM fits best

    Mature hybrid public-sector CRM deployments

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Caseworker.gov 8.7/10 Visit ↗ efficy Public Sector CRM 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #8 in Public Sector CRM Software #9 in Public Sector CRM Software
Best for Public offices managing correspondence-heavy cases Mature hybrid public-sector CRM deployments
Pricing model Paid Paid
Starting price £15/user/mo —
Free plan — —
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Compliance 2FA GDPR, SSO/SAML, 2FA
Integrations 4 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Caseworker.gov 3/4 · efficy Public Sector CRM 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking Not checked yet Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Multichannel
Deployment options Cloud Hybrid
Our review
Pros
  • Captures cases from email, letters, calls, web forms, SMS and Twitter
  • Manages FOI requests and Parliamentary Questions alongside casework
  • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
  • 360-degree constituent views with request tracking and routing
  • Self-service, knowledge-base, and multichannel request management
  • Hybrid deployment, open APIs, audit reports, and ERP integration
Cons
  • No free plan for smaller teams wanting to trial the product
  • £15 per user monthly price requires annual billing and excludes VAT
  • Web deployment may not suit teams seeking a non-browser platform
  • Pricing depends on organization size and needs
  • Implementation is led by efficy
  • Broad CRM scope may exceed simple request-tracking needs
Our verdict

Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests,…

Read the review →

efficy Public Sector CRM is designed for municipalities, local authorities, public enterprises, government agencies, development agencies, and public-interest organizations. It centralizes constituent and contact records in a 360-degree…

Read the review →
  1. Caseworker.govPublic Sector CRM Software 8.7Paid
  2. efficy Public Sector CRMPublic Sector CRM Software 8.6Paid

Strengths and trade-offs

  • Caseworker.gov — where it wins

    • Captures cases from email, letters, calls, web forms, SMS and Twitter
    • Manages FOI requests and Parliamentary Questions alongside casework
    • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory

    Where it doesn't

    • No free plan for smaller teams wanting to trial the product
    • £15 per user monthly price requires annual billing and excludes VAT
    • Web deployment may not suit teams seeking a non-browser platform

  • efficy Public Sector CRM — where it wins

    • 360-degree constituent views with request tracking and routing
    • Self-service, knowledge-base, and multichannel request management
    • Hybrid deployment, open APIs, audit reports, and ERP integration

    Where it doesn't

    • Pricing depends on organization size and needs
    • Implementation is led by efficy
    • Broad CRM scope may exceed simple request-tracking needs

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update