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Head-to-head · Public Sector CRM Software

CaseMate vs Caseworker.gov

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CaseMate #6 in Public Sector CRM Software 8.9/10 14-day trial Free trial✓ 4 of 4 features Visit CaseMate
Caseworker.gov #8 in Public Sector CRM Software 8.7/10 Paid ✓ 3 of 4 features Visit Caseworker.gov

CaseMate leads on 0 checks, Caseworker.gov on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCaseMate · 8.9/10
  • Free trialonly CaseMate
  • Most featuresCaseMate · 4 of 4

CaseMate scores higher on our rubric for public sector crm software: 8.9 against 8.7 out of 10; our editors rank them #6 and #8.

On outreach channels, Caseworker.gov gives you Multichannel where CaseMate offers Email_sms.

CaseMate is the better fit for councils needing comprehensive case management. Caseworker.gov is the better fit for public offices managing correspondence-heavy cases.

  • CaseMate fits best

    Councils needing comprehensive case management

  • Caseworker.gov fits best

    Public offices managing correspondence-heavy cases

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CaseMate 8.9/10 Visit ↗ Caseworker.gov 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #6 in Public Sector CRM Software #8 in Public Sector CRM Software
Best for Councils needing comprehensive case management Public offices managing correspondence-heavy cases
Pricing model Paid Paid
Starting price £165/user/yr £15/user/mo
Free plan — —
Free trial 14 days —
Deployment Cloud Cloud
Platforms Web Web
Support Email Email, Phone
Compliance GDPR 2FA
Integrations 5 integrations 4 integrations
Built for Solo, Small business Small business, Mid-market, Enterprise
Features CaseMate 4/4 · Caseworker.gov 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ (best) Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Email_sms Multichannel
Deployment options Cloud Cloud
Our review
Pros
  • Tracks cases, documents, tasks, statuses, priorities and reporting
  • Links constituent profiles with case histories and electoral-register imports
  • Combines email workflows, political casework, CMS and campaign tools
  • Captures cases from email, letters, calls, web forms, SMS and Twitter
  • Manages FOI requests and Parliamentary Questions alongside casework
  • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
Cons
  • No free plan is available
  • Web-only deployment limits platform choice
  • Prices exclude VAT and higher tiers cost more per user
  • No free plan for smaller teams wanting to trial the product
  • £15 per user monthly price requires annual billing and excludes VAT
  • Web deployment may not suit teams seeking a non-browser platform
Our verdict

CaseMate is a cloud-based casework and constituent-management platform for UK councillors, individual users and small teams. Its core workspace covers case lifecycle tracking, resident and constituent profiles, contact and organisation…

Read the review →

Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests,…

Read the review →
  1. CaseMatePublic Sector CRM Software 8.914-day trial
  2. Caseworker.govPublic Sector CRM Software 8.7Paid

Strengths and trade-offs

  • CaseMate — where it wins

    • Tracks cases, documents, tasks, statuses, priorities and reporting
    • Links constituent profiles with case histories and electoral-register imports
    • Combines email workflows, political casework, CMS and campaign tools

    Where it doesn't

    • No free plan is available
    • Web-only deployment limits platform choice
    • Prices exclude VAT and higher tiers cost more per user

  • Caseworker.gov — where it wins

    • Captures cases from email, letters, calls, web forms, SMS and Twitter
    • Manages FOI requests and Parliamentary Questions alongside casework
    • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory

    Where it doesn't

    • No free plan for smaller teams wanting to trial the product
    • £15 per user monthly price requires annual billing and excludes VAT
    • Web deployment may not suit teams seeking a non-browser platform

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update