Casework vs Caseworker.gov

Casework8.8Visit Caseworker.gov8.7Visit

Higher score Casework #7 in Public Sector CRM Software 8.8/10 Free plan Free plan✓ 3 of 4 features Visit Casework

vs

Caseworker.gov #8 in Public Sector CRM Software 8.7/10 Paid ✓ 3 of 4 features Visit Caseworker.gov

• Casework fits best

  Councils wanting free, multichannel casework

• Caseworker.gov fits best

  Public offices managing correspondence-heavy cases

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Side by side

Feature	Casework 8.8/10 Visit ↗	Caseworker.gov 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#7 in Public Sector CRM Software	#8 in Public Sector CRM Software
Best for	Councils wanting free, multichannel casework	Public offices managing correspondence-heavy cases
Pricing model	Free plan + paid	Paid
Starting price	£19/user/mo	£15/user/mo
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs	Email, Phone
Compliance	GDPR	2FA
Integrations	3 integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Casework 3/4 · Caseworker.gov 3/4
Case management	✓	✓
Constituent records	✓	✓
Stakeholder tracking	Not checked yet	Not checked yet
Audit trails	✓	✓
Specs
Outreach channels	Multichannel	Multichannel
Deployment options	Cloud	Cloud
Our review
Pros	Free plan includes full casework management and a submission portal Supports email, SMS, and WhatsApp notifications Adds public tracking, analytics, audit trails, API access, and webhooks	Captures cases from email, letters, calls, web forms, SMS and Twitter Manages FOI requests and Parliamentary Questions alongside casework Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
Cons	Advanced reporting, analytics, SMS, and attachments require Pro Group-wide visibility is limited to the Group plan Council-wide licensing costs £99 per month	No free plan for smaller teams wanting to trial the product £15 per user monthly price requires annual billing and excludes VAT Web deployment may not suit teams seeking a non-browser platform
Our verdict	Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case… Read the review →	Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests,… Read the review →

Strengths and trade-offs

• Casework — where it wins

  • Free plan includes full casework management and a submission portal
  • Supports email, SMS, and WhatsApp notifications
  • Adds public tracking, analytics, audit trails, API access, and webhooks

  Where it doesn't

  • Advanced reporting, analytics, SMS, and attachments require Pro
  • Group-wide visibility is limited to the Group plan
  • Council-wide licensing costs £99 per month

• Caseworker.gov — where it wins

  • Captures cases from email, letters, calls, web forms, SMS and Twitter
  • Manages FOI requests and Parliamentary Questions alongside casework
  • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory

  Where it doesn't

  • No free plan for smaller teams wanting to trial the product
  • £15 per user monthly price requires annual billing and excludes VAT
  • Web deployment may not suit teams seeking a non-browser platform

• Casework8.8/10 · Free plan

  A free, multichannel casework platform for councillors, groups, and councils.

  Visit CaseworkFull verdict →
• Caseworker.gov8.7/10 · Paid

  A focused public-sector CRM for managing multichannel correspondence and casework.

  Visit Caseworker.govFull verdict →