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Head-to-head · Public Sector CRM Software

Casework vs efficy Public Sector CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Casework #7 in Public Sector CRM Software 8.8/10 Free plan Free plan✓ 3 of 4 features Visit Casework
efficy Public Sector CRM #9 in Public Sector CRM Software 8.6/10 Paid ✓ 3 of 4 features Visit efficy

Casework leads on 1 check, efficy Public Sector CRM on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCasework · 8.8/10
  • Free planonly Casework

Casework scores higher on our rubric for public sector crm software: 8.8 against 8.6 out of 10; our editors rank them #7 and #9.

Casework offers free plan; efficy Public Sector CRM doesn't. On deployment options, efficy Public Sector CRM gives you Hybrid where Casework offers Cloud.

Casework is the better fit for councils wanting free, multichannel casework. efficy Public Sector CRM is the better fit for mature hybrid public-sector CRM deployments.

  • Casework fits best

    Councils wanting free, multichannel casework

  • efficy Public Sector CRM fits best

    Mature hybrid public-sector CRM deployments

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Side by side

Feature Casework 8.8/10 Visit ↗ efficy Public Sector CRM 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #7 in Public Sector CRM Software #9 in Public Sector CRM Software
Best for Councils wanting free, multichannel casework Mature hybrid public-sector CRM deployments
Pricing model Free plan + paid Paid
Starting price £19/user/mo —
Free plan ✓ (best) —
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Compliance GDPR GDPR, SSO/SAML, 2FA
Integrations 3 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Casework 3/4 · efficy Public Sector CRM 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking Not checked yet Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Multichannel
Deployment options Cloud Hybrid
Our review
Pros
  • Free plan includes full casework management and a submission portal
  • Supports email, SMS, and WhatsApp notifications
  • Adds public tracking, analytics, audit trails, API access, and webhooks
  • 360-degree constituent views with request tracking and routing
  • Self-service, knowledge-base, and multichannel request management
  • Hybrid deployment, open APIs, audit reports, and ERP integration
Cons
  • Advanced reporting, analytics, SMS, and attachments require Pro
  • Group-wide visibility is limited to the Group plan
  • Council-wide licensing costs £99 per month
  • Pricing depends on organization size and needs
  • Implementation is led by efficy
  • Broad CRM scope may exceed simple request-tracking needs
Our verdict

Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case…

Read the review →

efficy Public Sector CRM is designed for municipalities, local authorities, public enterprises, government agencies, development agencies, and public-interest organizations. It centralizes constituent and contact records in a 360-degree…

Read the review →
  1. CaseworkPublic Sector CRM Software 8.8Free plan
  2. efficy Public Sector CRMPublic Sector CRM Software 8.6Paid

Strengths and trade-offs

  • Casework — where it wins

    • Free plan includes full casework management and a submission portal
    • Supports email, SMS, and WhatsApp notifications
    • Adds public tracking, analytics, audit trails, API access, and webhooks

    Where it doesn't

    • Advanced reporting, analytics, SMS, and attachments require Pro
    • Group-wide visibility is limited to the Group plan
    • Council-wide licensing costs £99 per month

  • efficy Public Sector CRM — where it wins

    • 360-degree constituent views with request tracking and routing
    • Self-service, knowledge-base, and multichannel request management
    • Hybrid deployment, open APIs, audit reports, and ERP integration

    Where it doesn't

    • Pricing depends on organization size and needs
    • Implementation is led by efficy
    • Broad CRM scope may exceed simple request-tracking needs
  • Casework8.8/10 · Free plan

    A free, multichannel casework platform for councillors, groups, and councils.

    Visit CaseworkFull verdict →
  • efficy Public Sector CRM8.6/10 · Paid

    A mature hybrid CRM for public agencies managing constituent requests across departments.

    Visit efficyFull verdict →

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update