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Head-to-head · Public Sector CRM Software

CaseMate vs efficy Public Sector CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CaseMate #6 in Public Sector CRM Software 8.9/10 14-day trial Free trial✓ 4 of 4 features Visit CaseMate
efficy Public Sector CRM #9 in Public Sector CRM Software 8.6/10 Paid ✓ 3 of 4 features Visit efficy

CaseMate leads on 0 checks, efficy Public Sector CRM on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCaseMate · 8.9/10
  • Free trialonly CaseMate
  • Most featuresCaseMate · 4 of 4

CaseMate scores higher on our rubric for public sector crm software: 8.9 against 8.6 out of 10; our editors rank them #6 and #9.

On outreach channels, efficy Public Sector CRM gives you Multichannel where CaseMate offers Email_sms. On deployment options, efficy Public Sector CRM gives you Hybrid where CaseMate offers Cloud.

CaseMate is the better fit for councils needing comprehensive case management. efficy Public Sector CRM is the better fit for mature hybrid public-sector CRM deployments.

  • CaseMate fits best

    Councils needing comprehensive case management

  • efficy Public Sector CRM fits best

    Mature hybrid public-sector CRM deployments

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CaseMate 8.9/10 Visit ↗ efficy Public Sector CRM 8.6/10 Visit ↗
At a glance
Editor score 8.9 8.6
Ranking #6 in Public Sector CRM Software #9 in Public Sector CRM Software
Best for Councils needing comprehensive case management Mature hybrid public-sector CRM deployments
Pricing model Paid Paid
Starting price £165/user/yr —
Free plan — —
Free trial 14 days —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Compliance GDPR GDPR, SSO/SAML, 2FA
Integrations 5 integrations 6 integrations
Built for Solo, Small business Small business, Mid-market, Enterprise
Features CaseMate 4/4 · efficy Public Sector CRM 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ (best) Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Email_sms Multichannel
Deployment options Cloud Hybrid
Our review
Pros
  • Tracks cases, documents, tasks, statuses, priorities and reporting
  • Links constituent profiles with case histories and electoral-register imports
  • Combines email workflows, political casework, CMS and campaign tools
  • 360-degree constituent views with request tracking and routing
  • Self-service, knowledge-base, and multichannel request management
  • Hybrid deployment, open APIs, audit reports, and ERP integration
Cons
  • No free plan is available
  • Web-only deployment limits platform choice
  • Prices exclude VAT and higher tiers cost more per user
  • Pricing depends on organization size and needs
  • Implementation is led by efficy
  • Broad CRM scope may exceed simple request-tracking needs
Our verdict

CaseMate is a cloud-based casework and constituent-management platform for UK councillors, individual users and small teams. Its core workspace covers case lifecycle tracking, resident and constituent profiles, contact and organisation…

Read the review →

efficy Public Sector CRM is designed for municipalities, local authorities, public enterprises, government agencies, development agencies, and public-interest organizations. It centralizes constituent and contact records in a 360-degree…

Read the review →
  1. CaseMatePublic Sector CRM Software 8.914-day trial
  2. efficy Public Sector CRMPublic Sector CRM Software 8.6Paid

Strengths and trade-offs

  • CaseMate — where it wins

    • Tracks cases, documents, tasks, statuses, priorities and reporting
    • Links constituent profiles with case histories and electoral-register imports
    • Combines email workflows, political casework, CMS and campaign tools

    Where it doesn't

    • No free plan is available
    • Web-only deployment limits platform choice
    • Prices exclude VAT and higher tiers cost more per user

  • efficy Public Sector CRM — where it wins

    • 360-degree constituent views with request tracking and routing
    • Self-service, knowledge-base, and multichannel request management
    • Hybrid deployment, open APIs, audit reports, and ERP integration

    Where it doesn't

    • Pricing depends on organization size and needs
    • Implementation is led by efficy
    • Broad CRM scope may exceed simple request-tracking needs
  • CaseMate8.9/10 · 14-day trial

    A focused UK council CRM combining casework, constituent records, email and campaigns.

    Visit CaseMateFull verdict →
  • efficy Public Sector CRM8.6/10 · Paid

    A mature hybrid CRM for public agencies managing constituent requests across departments.

    Visit efficyFull verdict →

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update