Brevo Conversations vs Gist

Brevo Conversations8.6Visit Gist3.8Visit

Higher score Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo

vs

Gist #63 in Live Chat Software 3.8/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Gist

• Brevo Conversations fits best

  Brevo users needing simple omnichannel chat

• Gist fits best

  Teams wanting free chat plus customer messaging

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Side by side

Feature	Brevo Conversations 8.6/10 Visit ↗	Gist 3.8/10 Visit ↗
At a glance
Editor score	8.6	3.8
Ranking	#6 in Live Chat Software	#63 in Live Chat Software
Best for	Brevo users needing simple omnichannel chat	Teams wanting free chat plus customer messaging
Pricing model	Free plan + paid	Free plan + paid
Starting price	$15/user/mo	—
Free plan	✓	✓
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Tickets, Docs	Email, Live chat, Docs · 24/7
Compliance	GDPR	GDPR
Integrations	8 integrations	50+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market
Features Brevo Conversations 3/3 · Gist 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	2 agents (best)
Listed integrations	Not checked yet	50 apps
Our review
Pros	Free plan includes live chat and one Conversations user seat AI chatbot supports handoff to human agents Visitor context, assignment, statistics, and mobile apps included	Free plan includes live chat, inbox, history, notifications, and mobile apps Supports website, email, Facebook, Twitter, and in-app messaging Includes bots, visitor tracking, workflows, knowledge base, and API access
Cons	Pro pricing adds $15 per user per month Named integrations focus on four messaging and email channels Coverage centers on website chat and messaging rather than broader channels	Free plan is limited to 2 support seats Advanced features require the $29 or $99 monthly plans Premium capabilities such as calls and custom bots start at $99 monthly
Our verdict	Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot… Read the review →	Gist is customer communication and CRM software for businesses that want to engage website visitors and customers through live chat, messaging, email, and automated bots. Its feature set covers a collaborative team inbox, visitor and event… Read the review →

Strengths and trade-offs

• Brevo Conversations — where it wins

  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included

  Where it doesn't

  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels

• Gist — where it wins

  • Free plan includes live chat, inbox, history, notifications, and mobile apps
  • Supports website, email, Facebook, Twitter, and in-app messaging
  • Includes bots, visitor tracking, workflows, knowledge base, and API access

  Where it doesn't

  • Free plan is limited to 2 support seats
  • Advanced features require the $29 or $99 monthly plans
  • Premium capabilities such as calls and custom bots start at $99 monthly

• Brevo Conversations8.6/10 · Free plan

  A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

  Visit BrevoFull verdict →
• Gist3.8/10 · Free plan · 14-day trial

  A capable free chat and messaging platform with clear upgrades for growing support teams.

  Visit GistFull verdict →