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Head-to-head · Live Chat Software

Brevo Conversations vs Chatwoot

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo
Chatwoot #10 in Live Chat Software 8.2/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Chatwoot

Brevo Conversations leads on 1 check, Chatwoot on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBrevo Conversations · 8.6/10
  • Lowest starting priceBrevo Conversations · $15/user/mo
  • Free planboth
  • Free trialonly Chatwoot

Brevo Conversations scores higher on our rubric for live chat software: 8.6 against 8.2 out of 10; our editors rank them #6 and #10.

Brevo Conversations is cheaper to start at $15/mo against $19/mo. Chatwoot leads on included agent seats: 2 agents versus 1 agents.

Brevo Conversations is the better fit for brevo users needing simple omnichannel chat. Chatwoot is the better fit for teams wanting open-source omnichannel chat.

  • Brevo Conversations fits best

    Brevo users needing simple omnichannel chat

  • Chatwoot fits best

    Teams wanting open-source omnichannel chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Brevo Conversations 8.6/10 Visit ↗ Chatwoot 8.2/10 Visit ↗
At a glance
Editor score 8.6 8.2
Ranking #6 in Live Chat Software #10 in Live Chat Software
Best for Brevo users needing simple omnichannel chat Teams wanting open-source omnichannel chat
Pricing model Free plan + paid Free plan + paid
Starting price $15/user/mo (best) $19/user/mo
Free plan ✓ ✓
Free trial — 15 days
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Email, Tickets, Docs Email, Community
Compliance GDPR SOC 2, GDPR, SSO/SAML, 2FA
Integrations 8 integrations 15+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Brevo Conversations 3/3 · Chatwoot 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 1 agents 2 agents (best)
Listed integrations Not checked yet 15 apps
Our review
Pros
  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included
  • Free plan supports up to 2 agents and 500 conversations per month
  • Omnichannel shared inbox covers website, email, messaging, and social channels
  • Self-hosting, APIs, automation, bots, reporting, and help center included
Cons
  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels
  • The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
  • Paid plans start at $19 per agent per month with annual billing
  • Advanced features such as SSO / SAML are reserved for Enterprise
Our verdict

Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot…

Read the review →

Chatwoot is an open-source customer support platform for businesses and support teams that need more than a website chat widget. It brings website live chat, email, WhatsApp, social messaging, SMS, help-center content, automation,…

Read the review →
  1. Brevo ConversationsLive Chat Software 8.6Free plan
  2. ChatwootLive Chat Software 8.2Free plan · 15-day trial

Strengths and trade-offs

  • Brevo Conversations — where it wins

    • Free plan includes live chat and one Conversations user seat
    • AI chatbot supports handoff to human agents
    • Visitor context, assignment, statistics, and mobile apps included

    Where it doesn't

    • Pro pricing adds $15 per user per month
    • Named integrations focus on four messaging and email channels
    • Coverage centers on website chat and messaging rather than broader channels

  • Chatwoot — where it wins

    • Free plan supports up to 2 agents and 500 conversations per month
    • Omnichannel shared inbox covers website, email, messaging, and social channels
    • Self-hosting, APIs, automation, bots, reporting, and help center included

    Where it doesn't

    • The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
    • Paid plans start at $19 per agent per month with annual billing
    • Advanced features such as SSO / SAML are reserved for Enterprise
  • Brevo Conversations8.6/10 · Free plan

    A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

    Visit BrevoFull verdict →
  • Chatwoot8.2/10 · Free plan · 15-day trial

    A flexible open-source shared inbox for teams managing chat, messaging, and support.

    Visit ChatwootFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update