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Head-to-head · Telemarketing

Avaya Experience Platform vs Dialpad Dialer

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Avaya Experience Platform #2 in Telemarketing 9.1/10 Paid ✓ 0 of 4 features Visit Avaya
Dialpad Dialer #6 in Telemarketing 8.5/10 14-day trial Free trial✓ 3 of 4 features Visit Dialpad

Avaya Experience Platform leads on 0 checks, Dialpad Dialer on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 9.1/10
  • Lowest starting priceDialpad Dialer · $39/user/mo
  • Free trialonly Dialpad Dialer
  • Most featuresDialpad Dialer · 3 of 4

Avaya Experience Platform scores higher on our rubric for telemarketing: 9.1 against 8.5 out of 10; our editors rank them #2 and #6.

Dialpad Dialer is cheaper to start at $39/user/mo against $48/user/mo.

Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center. Dialpad Dialer is the better fit for sales teams managing lead-list campaigns.

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

  • Dialpad Dialer fits best

    Sales teams managing lead-list campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Experience Platform 9.1/10 Visit ↗ Dialpad Dialer 8.5/10 Visit ↗
At a glance
Editor score 9.1 8.5
Ranking #2 in Telemarketing #6 in Telemarketing
Best for Enterprise teams needing omnichannel contact center Sales teams managing lead-list campaigns
Pricing model Paid Paid
Starting price $48/user/mo $39/user/mo (best)
Free plan — —
Free trial — 14 days
Deployment Cloud, Self-hosted Cloud, Browser extension
Platforms Web Web
Support Docs Phone, Live chat, Docs · 24/7
Integrations 6 integrations 4 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · Dialpad Dialer 3/4
Predictive dialing Not checked yet —
Call campaigns Not checked yet ✓ (best)
Call recording Not checked yet ✓ (best)
Local caller ID Not checked yet ✓ (best)
Specs
Dialing modes Not checked yet progressive, power dialer, click-to-call
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
  • Progressive dialing works through lead lists and connects answered calls to agents.
  • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
  • Local and verified numbers, call recording, and real-time transcription are included.
Cons
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
  • Predictive dialing is not supported.
  • Dialer access is restricted to Dialpad Sell Premium licenses.
  • Sell plans start at $39 per user per month with annual billing.
Our verdict

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →

Dialpad Dialer adds progressive outbound dialing to Dialpad Sell and Contact Center. It is aimed at sales and contact-center teams that work through lead lists and need controls over campaign execution. The dialer connects answered calls…

Read the review →
  1. Avaya Experience PlatformTelemarketing 9.1Paid
  2. Dialpad DialerTelemarketing 8.514-day trial

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band

  • Dialpad Dialer — where it wins

    • Progressive dialing works through lead lists and connects answered calls to agents.
    • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
    • Local and verified numbers, call recording, and real-time transcription are included.

    Where it doesn't

    • Predictive dialing is not supported.
    • Dialer access is restricted to Dialpad Sell Premium licenses.
    • Sell plans start at $39 per user per month with annual billing.
  • Avaya Experience Platform9.1/10 · Paid

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →
  • Dialpad Dialer8.5/10 · 14-day trial

    A campaign-focused progressive dialer with analytics, recordings, and Salesforce integration.

    Visit DialpadFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update