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Head-to-head · Telemarketing

NICE CXone vs Dialpad Dialer

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score NICE CXone #3 in Telemarketing 8.9/10 Paid ✓ 0 of 4 features Visit NICE CXone
Dialpad Dialer #6 in Telemarketing 8.5/10 14-day trial Free trial✓ 3 of 4 features Visit Dialpad

NICE CXone leads on 0 checks, Dialpad Dialer on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNICE CXone · 8.9/10
  • Lowest starting priceDialpad Dialer · $39/user/mo
  • Free trialonly Dialpad Dialer
  • Most featuresDialpad Dialer · 3 of 4

NICE CXone scores higher on our rubric for telemarketing: 8.9 against 8.5 out of 10; our editors rank them #3 and #6.

Dialpad Dialer is cheaper to start at $39/user/mo against $110/user/mo.

NICE CXone is the better fit for large teams prioritizing omnichannel operations. Dialpad Dialer is the better fit for sales teams managing lead-list campaigns.

  • NICE CXone fits best

    Large teams prioritizing omnichannel operations

  • Dialpad Dialer fits best

    Sales teams managing lead-list campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature NICE CXone 8.9/10 Visit ↗ Dialpad Dialer 8.5/10 Visit ↗
At a glance
Editor score 8.9 8.5
Ranking #3 in Telemarketing #6 in Telemarketing
Best for Large teams prioritizing omnichannel operations Sales teams managing lead-list campaigns
Pricing model Paid Paid
Starting price $110/user/mo $39/user/mo (best)
Free plan — —
Free trial — 14 days
Deployment Cloud Cloud, Browser extension
Platforms Web Web
Support Community, Docs Phone, Live chat, Docs · 24/7
Compliance SOC 2, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations 200+ integrations 4 integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features NICE CXone 0/4 · Dialpad Dialer 3/4
Predictive dialing Not checked yet —
Call campaigns Not checked yet ✓ (best)
Call recording Not checked yet ✓ (best)
Local caller ID Not checked yet ✓ (best)
Specs
Dialing modes Not checked yet progressive, power dialer, click-to-call
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Routes voice and digital interactions across channels and work items
  • Includes recording, compliance controls, analytics and automated summaries
  • Offers prebuilt integrations and RESTful APIs across 200 integrations
  • Progressive dialing works through lead lists and connects answered calls to agents.
  • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
  • Local and verified numbers, call recording, and real-time transcription are included.
Cons
  • Starts at $110 per agent per month, with no free plan
  • Published features do not specify dialing modes
  • Support channels listed are community and documentation
  • Predictive dialing is not supported.
  • Dialer access is restricted to Dialpad Sell Premium licenses.
  • Sell plans start at $39 per user per month with annual billing.
Our verdict

NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings voice and digital interactions, omnichannel routing, AI agents, workflow orchestration, interaction analytics and agent and…

Read the review →

Dialpad Dialer adds progressive outbound dialing to Dialpad Sell and Contact Center. It is aimed at sales and contact-center teams that work through lead lists and need controls over campaign execution. The dialer connects answered calls…

Read the review →
  1. NICE CXoneTelemarketing 8.9Paid
  2. Dialpad DialerTelemarketing 8.514-day trial

Strengths and trade-offs

  • NICE CXone — where it wins

    • Routes voice and digital interactions across channels and work items
    • Includes recording, compliance controls, analytics and automated summaries
    • Offers prebuilt integrations and RESTful APIs across 200 integrations

    Where it doesn't

    • Starts at $110 per agent per month, with no free plan
    • Published features do not specify dialing modes
    • Support channels listed are community and documentation

  • Dialpad Dialer — where it wins

    • Progressive dialing works through lead lists and connects answered calls to agents.
    • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
    • Local and verified numbers, call recording, and real-time transcription are included.

    Where it doesn't

    • Predictive dialing is not supported.
    • Dialer access is restricted to Dialpad Sell Premium licenses.
    • Sell plans start at $39 per user per month with annual billing.
  • NICE CXone8.9/10 · Paid

    A broad cloud contact-center suite for teams that need voice, digital channels and routing.

    Visit NICE CXoneFull verdict →
  • Dialpad Dialer8.5/10 · 14-day trial

    A campaign-focused progressive dialer with analytics, recordings, and Salesforce integration.

    Visit DialpadFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update