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Head-to-head · Telemarketing

Genesys Cloud Dialer vs Dialpad Dialer

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Genesys Cloud Dialer #1 in Telemarketing 9.3/10 Paid ✓ 2 of 4 features Visit Genesys
Dialpad Dialer #6 in Telemarketing 8.5/10 14-day trial Free trial✓ 3 of 4 features Visit Dialpad

Genesys Cloud Dialer leads on 0 checks, Dialpad Dialer on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGenesys Cloud Dialer · 9.3/10
  • Lowest starting priceDialpad Dialer · $39/user/mo
  • Free trialonly Dialpad Dialer
  • Most featuresDialpad Dialer · 3 of 4

Genesys Cloud Dialer scores higher on our rubric for telemarketing: 9.3 against 8.5 out of 10; our editors rank them #1 and #6.

Dialpad Dialer is cheaper to start at $39/user/mo against $75/user/mo.

Genesys Cloud Dialer is the better fit for established teams needing a full-featured dialer. Dialpad Dialer is the better fit for sales teams managing lead-list campaigns.

  • Genesys Cloud Dialer fits best

    Established teams needing a full-featured dialer

  • Dialpad Dialer fits best

    Sales teams managing lead-list campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Genesys Cloud Dialer 9.3/10 Visit ↗ Dialpad Dialer 8.5/10 Visit ↗
At a glance
Editor score 9.3 8.5
Ranking #1 in Telemarketing #6 in Telemarketing
Best for Established teams needing a full-featured dialer Sales teams managing lead-list campaigns
Pricing model Paid Paid
Starting price $75/user/mo $39/user/mo (best)
Free plan — —
Free trial — 14 days
Deployment Cloud, Desktop, Mobile Cloud, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web
Support Tickets, Community, Docs Phone, Live chat, Docs · 24/7
Compliance SOC 2, GDPR SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations 8 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Genesys Cloud Dialer 2/4 · Dialpad Dialer 3/4
Predictive dialing Not checked yet —
Call campaigns Not checked yet ✓ (best)
Call recording ✓ ✓
Local caller ID ✓ ✓
Specs
Dialing modes Predictive, progressive, preview, manual progressive, power dialer, click-to-call
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Predictive, progressive, preview and manual dialing modes
  • Campaign analytics, compliance tools and opt-in management
  • Blends inbound and outbound calls across web, desktop and mobile
  • Progressive dialing works through lead lists and connects answered calls to agents.
  • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
  • Local and verified numbers, call recording, and real-time transcription are included.
Cons
  • Plans start at $75/user/month with annual billing
  • Full functionality is tied to broader Genesys Cloud CX plans
  • Plan prices rise from $75 to $240 per user/month annually
  • Predictive dialing is not supported.
  • Dialer access is restricted to Dialpad Sell Premium licenses.
  • Sell plans start at $39 per user per month with annual billing.
Our verdict

Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns alongside broader Genesys Cloud CX operations. It covers predictive, progressive, preview and manual dialing, with tools for agent…

Read the review →

Dialpad Dialer adds progressive outbound dialing to Dialpad Sell and Contact Center. It is aimed at sales and contact-center teams that work through lead lists and need controls over campaign execution. The dialer connects answered calls…

Read the review →
  1. Genesys Cloud DialerTelemarketing 9.3Paid
  2. Dialpad DialerTelemarketing 8.514-day trial

Strengths and trade-offs

  • Genesys Cloud Dialer — where it wins

    • Predictive, progressive, preview and manual dialing modes
    • Campaign analytics, compliance tools and opt-in management
    • Blends inbound and outbound calls across web, desktop and mobile

    Where it doesn't

    • Plans start at $75/user/month with annual billing
    • Full functionality is tied to broader Genesys Cloud CX plans
    • Plan prices rise from $75 to $240 per user/month annually

  • Dialpad Dialer — where it wins

    • Progressive dialing works through lead lists and connects answered calls to agents.
    • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
    • Local and verified numbers, call recording, and real-time transcription are included.

    Where it doesn't

    • Predictive dialing is not supported.
    • Dialer access is restricted to Dialpad Sell Premium licenses.
    • Sell plans start at $39 per user per month with annual billing.
  • Genesys Cloud Dialer9.3/10 · Paid

    A broad contact-center dialer with multiple dialing modes and CX plans from $75/user/month annually.

    Visit GenesysFull verdict →
  • Dialpad Dialer8.5/10 · 14-day trial

    A campaign-focused progressive dialer with analytics, recordings, and Salesforce integration.

    Visit DialpadFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update