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Head-to-head · Telemarketing

Genesys Cloud Dialer vs Vocalcom Hermes360

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Genesys Cloud Dialer #1 in Telemarketing 9.3/10 Paid ✓ 2 of 4 features Visit Genesys
Vocalcom Hermes360 #8 in Telemarketing 8.2/10 Pricing on request ✓ 1 of 4 features Visit Vocalcom

Genesys Cloud Dialer leads on 0 checks, Vocalcom Hermes360 on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGenesys Cloud Dialer · 9.3/10
  • Most featuresGenesys Cloud Dialer · 2 of 4

Genesys Cloud Dialer scores higher on our rubric for telemarketing: 9.3 against 8.2 out of 10; our editors rank them #1 and #8.

Genesys Cloud Dialer is the better fit for established teams needing a full-featured dialer. Vocalcom Hermes360 is the better fit for mid-market teams running hybrid omnichannel campaigns.

  • Genesys Cloud Dialer fits best

    Established teams needing a full-featured dialer

  • Vocalcom Hermes360 fits best

    Mid-market teams running hybrid omnichannel campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Genesys Cloud Dialer 9.3/10 Visit ↗ Vocalcom Hermes360 8.2/10 Visit ↗
At a glance
Editor score 9.3 8.2
Ranking #1 in Telemarketing #8 in Telemarketing
Best for Established teams needing a full-featured dialer Mid-market teams running hybrid omnichannel campaigns
Pricing model Paid Paid
Starting price $75/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Compliance SOC 2, GDPR GDPR, ISO 27001
Integrations 8 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Genesys Cloud Dialer 2/4 · Vocalcom Hermes360 1/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording ✓ ✓
Local caller ID ✓ (best) Not checked yet
Specs
Dialing modes Predictive, progressive, preview, manual Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Predictive, progressive, preview and manual dialing modes
  • Campaign analytics, compliance tools and opt-in management
  • Blends inbound and outbound calls across web, desktop and mobile
  • Combines inbound routing, IVR, and predictive outbound dialing.
  • Supports voice, email, SMS, web forms, chat, and social messaging.
  • Offers cloud or self-hosted deployment with live supervisor tools.
Cons
  • Plans start at $75/user/month with annual billing
  • Full functionality is tied to broader Genesys Cloud CX plans
  • Plan prices rise from $75 to $240 per user/month annually
  • Pricing requires contacting Vocalcom rather than choosing a published plan.
  • Predictive dialing is specified, but other dialing modes are not detailed.
  • The broad channel and integration set may exceed a voice-only team's needs.
Our verdict

Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns alongside broader Genesys Cloud CX operations. It covers predictive, progressive, preview and manual dialing, with tools for agent…

Read the review →

Vocalcom Hermes360 is contact center software for organizations managing inbound and outbound customer interactions across voice and digital channels. It suits mid-market and enterprise teams that need campaign management alongside call…

Read the review →
  1. Genesys Cloud DialerTelemarketing 9.3Paid
  2. Vocalcom Hermes360Telemarketing 8.2Pricing on request

Strengths and trade-offs

  • Genesys Cloud Dialer — where it wins

    • Predictive, progressive, preview and manual dialing modes
    • Campaign analytics, compliance tools and opt-in management
    • Blends inbound and outbound calls across web, desktop and mobile

    Where it doesn't

    • Plans start at $75/user/month with annual billing
    • Full functionality is tied to broader Genesys Cloud CX plans
    • Plan prices rise from $75 to $240 per user/month annually

  • Vocalcom Hermes360 — where it wins

    • Combines inbound routing, IVR, and predictive outbound dialing.
    • Supports voice, email, SMS, web forms, chat, and social messaging.
    • Offers cloud or self-hosted deployment with live supervisor tools.

    Where it doesn't

    • Pricing requires contacting Vocalcom rather than choosing a published plan.
    • Predictive dialing is specified, but other dialing modes are not detailed.
    • The broad channel and integration set may exceed a voice-only team's needs.
  • Genesys Cloud Dialer9.3/10 · Paid

    A broad contact-center dialer with multiple dialing modes and CX plans from $75/user/month annually.

    Visit GenesysFull verdict →
  • Vocalcom Hermes3608.2/10 · Pricing on request

    A hybrid contact center suite for teams coordinating voice and digital campaigns.

    Visit VocalcomFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update