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Head-to-head · Telemarketing

Avaya Experience Platform vs Vocalcom Hermes360

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Avaya Experience Platform #2 in Telemarketing 9.1/10 Paid ✓ 0 of 4 features Visit Avaya
Vocalcom Hermes360 #8 in Telemarketing 8.2/10 Pricing on request ✓ 1 of 4 features Visit Vocalcom

Avaya Experience Platform leads on 0 checks, Vocalcom Hermes360 on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 9.1/10
  • Most featuresVocalcom Hermes360 · 1 of 4

Avaya Experience Platform scores higher on our rubric for telemarketing: 9.1 against 8.2 out of 10; our editors rank them #2 and #8.

Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center. Vocalcom Hermes360 is the better fit for mid-market teams running hybrid omnichannel campaigns.

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

  • Vocalcom Hermes360 fits best

    Mid-market teams running hybrid omnichannel campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Experience Platform 9.1/10 Visit ↗ Vocalcom Hermes360 8.2/10 Visit ↗
At a glance
Editor score 9.1 8.2
Ranking #2 in Telemarketing #8 in Telemarketing
Best for Enterprise teams needing omnichannel contact center Mid-market teams running hybrid omnichannel campaigns
Pricing model Paid Paid
Starting price $48/user/mo Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web
Integrations 6 integrations 3 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · Vocalcom Hermes360 1/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording Not checked yet ✓ (best)
Local caller ID Not checked yet Not checked yet
Specs
Dialing modes Not checked yet Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
  • Combines inbound routing, IVR, and predictive outbound dialing.
  • Supports voice, email, SMS, web forms, chat, and social messaging.
  • Offers cloud or self-hosted deployment with live supervisor tools.
Cons
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
  • Pricing requires contacting Vocalcom rather than choosing a published plan.
  • Predictive dialing is specified, but other dialing modes are not detailed.
  • The broad channel and integration set may exceed a voice-only team's needs.
Our verdict

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →

Vocalcom Hermes360 is contact center software for organizations managing inbound and outbound customer interactions across voice and digital channels. It suits mid-market and enterprise teams that need campaign management alongside call…

Read the review →
  1. Avaya Experience PlatformTelemarketing 9.1Paid
  2. Vocalcom Hermes360Telemarketing 8.2Pricing on request

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band

  • Vocalcom Hermes360 — where it wins

    • Combines inbound routing, IVR, and predictive outbound dialing.
    • Supports voice, email, SMS, web forms, chat, and social messaging.
    • Offers cloud or self-hosted deployment with live supervisor tools.

    Where it doesn't

    • Pricing requires contacting Vocalcom rather than choosing a published plan.
    • Predictive dialing is specified, but other dialing modes are not detailed.
    • The broad channel and integration set may exceed a voice-only team's needs.
  • Avaya Experience Platform9.1/10 · Paid

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →
  • Vocalcom Hermes3608.2/10 · Pricing on request

    A hybrid contact center suite for teams coordinating voice and digital campaigns.

    Visit VocalcomFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update