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Head-to-head · Telemarketing

Avaya Experience Platform vs JustCall Sales Dialer

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Avaya Experience Platform #2 in Telemarketing 9.1/10 Paid ✓ 0 of 4 features Visit Avaya
JustCall Sales Dialer #5 in Telemarketing 8.7/10 14-day trial Free trial✓ 1 of 4 features Visit JustCall

Avaya Experience Platform leads on 0 checks, JustCall Sales Dialer on 1, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 9.1/10
  • Lowest starting priceJustCall Sales Dialer · $29/user/mo
  • Free trialonly JustCall Sales Dialer
  • Most featuresJustCall Sales Dialer · 1 of 4

Avaya Experience Platform scores higher on our rubric for telemarketing: 9.1 against 8.7 out of 10; our editors rank them #2 and #5.

JustCall Sales Dialer is cheaper to start at $29/user/mo against $48/user/mo.

Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center. JustCall Sales Dialer is the better fit for sales teams needing flexible multi-line dialing.

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

  • JustCall Sales Dialer fits best

    Sales teams needing flexible multi-line dialing

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Experience Platform 9.1/10 Visit ↗ JustCall Sales Dialer 8.7/10 Visit ↗
At a glance
Editor score 9.1 8.7
Ranking #2 in Telemarketing #5 in Telemarketing
Best for Enterprise teams needing omnichannel contact center Sales teams needing flexible multi-line dialing
Pricing model Paid Paid
Starting price $48/user/mo $29/user/mo (best)
Free plan — —
Free trial — 14 days
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Integrations 6 integrations 8 integrations
Features Avaya Experience Platform 0/4 · JustCall Sales Dialer 1/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Local caller ID Not checked yet ✓ (best)
Specs
Dialing modes Not checked yet Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
  • Power, dynamic, and predictive dialing support up to 10 simultaneous lines.
  • CRM integrations can sync contacts and log call activity automatically.
  • Campaign workflows pair with voicemail automation, coaching, and analytics.
Cons
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
  • Sales Dialer access is limited to selected plans.
  • Pro starts at $49 per user per month with annual billing.
  • The iOS and Android apps support basic calling and campaign management.
Our verdict

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →

JustCall Sales Dialer is cloud-based outbound calling software for sales teams and contact centers. It supports contact imports, automated campaigns, and connections between representatives and answered calls, with call activity…

Read the review →
  1. Avaya Experience PlatformTelemarketing 9.1Paid
  2. JustCall Sales DialerTelemarketing 8.714-day trial

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band

  • JustCall Sales Dialer — where it wins

    • Power, dynamic, and predictive dialing support up to 10 simultaneous lines.
    • CRM integrations can sync contacts and log call activity automatically.
    • Campaign workflows pair with voicemail automation, coaching, and analytics.

    Where it doesn't

    • Sales Dialer access is limited to selected plans.
    • Pro starts at $49 per user per month with annual billing.
    • The iOS and Android apps support basic calling and campaign management.
  • Avaya Experience Platform9.1/10 · Paid

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →
  • JustCall Sales Dialer8.7/10 · 14-day trial

    A multi-mode sales dialer with CRM workflows, coaching, and campaign analytics.

    Visit JustCallFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update