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Head-to-head · Telemarketing

Avaya Experience Platform vs NICE CXone

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Avaya Experience Platform #2 in Telemarketing 9.1/10 Paid ✓ 0 of 4 features Visit Avaya
NICE CXone #3 in Telemarketing 8.9/10 Paid ✓ 0 of 4 features Visit NICE CXone

Avaya Experience Platform leads on 1 check, NICE CXone on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 9.1/10
  • Lowest starting priceAvaya Experience Platform · $48/user/mo

Avaya Experience Platform scores higher on our rubric for telemarketing: 9.1 against 8.9 out of 10; our editors rank them #2 and #3.

Avaya Experience Platform is cheaper to start at $48/user/mo against $110/user/mo.

Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center. NICE CXone is the better fit for large teams prioritizing omnichannel operations.

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

  • NICE CXone fits best

    Large teams prioritizing omnichannel operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Avaya Experience Platform 9.1/10 Visit ↗ NICE CXone 8.9/10 Visit ↗
At a glance
Editor score 9.1 8.9
Ranking #2 in Telemarketing #3 in Telemarketing
Best for Enterprise teams needing omnichannel contact center Large teams prioritizing omnichannel operations
Pricing model Paid Paid
Starting price $48/user/mo (best) $110/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Self-hosted Cloud
Platforms Web Web
Support Docs Community, Docs
Integrations 6 integrations 200+ integrations
Built for Mid-market, Enterprise Enterprise, Mid-market
Features Avaya Experience Platform 0/4 · NICE CXone 0/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Local caller ID Not checked yet Not checked yet
Specs
Dialing modes Not checked yet Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
  • Routes voice and digital interactions across channels and work items
  • Includes recording, compliance controls, analytics and automated summaries
  • Offers prebuilt integrations and RESTful APIs across 200 integrations
Cons
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
  • Starts at $110 per agent per month, with no free plan
  • Published features do not specify dialing modes
  • Support channels listed are community and documentation
Our verdict

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →

NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings voice and digital interactions, omnichannel routing, AI agents, workflow orchestration, interaction analytics and agent and…

Read the review →
  1. Avaya Experience PlatformTelemarketing 9.1Paid
  2. NICE CXoneTelemarketing 8.9Paid

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band

  • NICE CXone — where it wins

    • Routes voice and digital interactions across channels and work items
    • Includes recording, compliance controls, analytics and automated summaries
    • Offers prebuilt integrations and RESTful APIs across 200 integrations

    Where it doesn't

    • Starts at $110 per agent per month, with no free plan
    • Published features do not specify dialing modes
    • Support channels listed are community and documentation
  • Avaya Experience Platform9.1/10 · Paid

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →
  • NICE CXone8.9/10 · Paid

    A broad cloud contact-center suite for teams that need voice, digital channels and routing.

    Visit NICE CXoneFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update