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Head-to-head · Telemarketing

Genesys Cloud Dialer vs Avaya Experience Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Genesys Cloud Dialer #1 in Telemarketing 9.3/10 Paid ✓ 2 of 4 features Visit Genesys
Avaya Experience Platform #2 in Telemarketing 9.1/10 Paid ✓ 0 of 4 features Visit Avaya

Genesys Cloud Dialer leads on 0 checks, Avaya Experience Platform on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGenesys Cloud Dialer · 9.3/10
  • Lowest starting priceAvaya Experience Platform · $48/user/mo
  • Most featuresGenesys Cloud Dialer · 2 of 4

Genesys Cloud Dialer scores higher on our rubric for telemarketing: 9.3 against 9.1 out of 10; our editors rank them #1 and #2.

Avaya Experience Platform is cheaper to start at $48/user/mo against $75/user/mo.

Genesys Cloud Dialer is the better fit for established teams needing a full-featured dialer. Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center.

  • Genesys Cloud Dialer fits best

    Established teams needing a full-featured dialer

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Genesys Cloud Dialer 9.3/10 Visit ↗ Avaya Experience Platform 9.1/10 Visit ↗
At a glance
Editor score 9.3 9.1
Ranking #1 in Telemarketing #2 in Telemarketing
Best for Established teams needing a full-featured dialer Enterprise teams needing omnichannel contact center
Pricing model Paid Paid
Starting price $75/user/mo $48/user/mo (best)
Free plan — —
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Tickets, Community, Docs Docs
Integrations 8 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Genesys Cloud Dialer 2/4 · Avaya Experience Platform 0/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording ✓ (best) Not checked yet
Local caller ID ✓ (best) Not checked yet
Specs
Dialing modes Predictive, progressive, preview, manual Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Predictive, progressive, preview and manual dialing modes
  • Campaign analytics, compliance tools and opt-in management
  • Blends inbound and outbound calls across web, desktop and mobile
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
Cons
  • Plans start at $75/user/month with annual billing
  • Full functionality is tied to broader Genesys Cloud CX plans
  • Plan prices rise from $75 to $240 per user/month annually
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
Our verdict

Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns alongside broader Genesys Cloud CX operations. It covers predictive, progressive, preview and manual dialing, with tools for agent…

Read the review →

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →
  1. Genesys Cloud DialerTelemarketing 9.3Paid
  2. Avaya Experience PlatformTelemarketing 9.1Paid

Strengths and trade-offs

  • Genesys Cloud Dialer — where it wins

    • Predictive, progressive, preview and manual dialing modes
    • Campaign analytics, compliance tools and opt-in management
    • Blends inbound and outbound calls across web, desktop and mobile

    Where it doesn't

    • Plans start at $75/user/month with annual billing
    • Full functionality is tied to broader Genesys Cloud CX plans
    • Plan prices rise from $75 to $240 per user/month annually

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band
  • Genesys Cloud Dialer9.3/10 · Paid

    A broad contact-center dialer with multiple dialing modes and CX plans from $75/user/month annually.

    Visit GenesysFull verdict →
  • Avaya Experience Platform9.1/10 · Paid

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update