Genesys Cloud Dialer
Genesys Cloud Dialer: A mature outbound dialer with multiple dialing modes, compliance tools, analytics, and CX plans. Ranked #2 of 28 in Predictive Dialer Software by our editors (9.2/10); pricing: Paid; best for mature enterprise contact centers.
At a glance
- Editor score9.2 / 10
- PricingPaid
- Best forMature enterprise contact centers
- Free planNo
- Paid from$75/user/mo
- Dialing modesPredictive, progressive, preview, manual
- Founded1990 · Menlo Park, California, United States
- Facts checked20 Sep 2026
Where it wins
- Supports predictive, progressive, preview, and manual dialing
- Includes compliance tools, opt-in management, and caller-ID localization
- Connects with Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk
Where it doesn't
- Annual billing is required for the published starting price
- Higher-tier capabilities increase the per-user monthly cost
- Its broad CX scope may exceed the needs of simple dialer teams
Our verdict on Genesys Cloud Dialer
Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns across voice and digital channels. It supports predictive, progressive, preview, and manual dialing, along with outbound IVR, proactive alert messaging, custom agent scripting, campaign management, and inbound and outbound call blending. Its intended audience is organizations that need outbound operations alongside broader Genesys Cloud CX capabilities rather than a standalone basic dialer.
Pricing is presented through annual Genesys Cloud CX plans that include outbound campaigns. Genesys Cloud CX 1 costs $75 per user per month and includes voice, analytics and reporting, plus voice, digital interaction, and screen recording. CX 2 costs $115 and adds digital channels and quality assurance and compliance. CX 3 costs $155 and adds workforce management, while CX 4 costs $240 and adds Agent Copilot. The published plans do not include a free plan, so buyers should match the required dialer, compliance, workforce, and agent-assistance capabilities to the appropriate tier.
The product’s strongest fit is a contact center that needs operational depth around outbound campaigns. Real-time agent monitoring, dynamic contact-list management, campaign and speech analytics, recording, compliance controls, and opt-in management cover important oversight needs. Platform access spans web, Windows, macOS, iOS, Android, and API, with integrations for Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Microsoft Teams, Zoom, Amazon Lex, and Google CCAI. Choose Genesys Cloud Dialer when multiple dialing modes, ecosystem connections, and broader CX functions matter. Teams seeking only basic outbound calling may find the wider platform scope and tier structure more than they need.
Your product? Our editors can test Genesys Cloud Dialer in depth and publish a review, labelled as paid · from $149/mo →
Genesys Cloud Dialer pricing
All 4 Genesys Cloud Dialer plans and prices →
Genesys Cloud Dialer fact sheet
| Free plan | No |
|---|---|
| Paid from | $75/user/mo |
| Dialing modes | Predictive, progressive, preview, manual |
| Agent limit | Not verified |
| Parallel calls | Not verified |
| CRM integrations | Salesforce, ServiceNow, Microsoft Dynamics, Zendesk |
| Local presence | Yes |
| Voicemail drop | Not verified |
| Call recording | Yes |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR |
| Support | Tickets, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, Microsoft Teams, Zoom … See all → |
| Pricing | Paid (source) |
| Website | genesys.com |
| Facts checked | 20 Sep 2026 |
Genesys Cloud Dialer integrations
Genesys Cloud Dialer lists 8 integrations on its own site.
- Salesforce
- ServiceNow
- Microsoft Dynamics
- Zendesk
- Microsoft Teams
- Zoom
- Amazon Lex
- Google CCAI
See all Genesys Cloud Dialer integrations →
Alternatives to Genesys Cloud Dialer
- ConvosoA broad cloud dialer and contact center platform for complex omnichannel campaigns.9.4
- VICIdialA free, self-hosted suite for omnichannel contact centers with predictive dialing.9.0
- CallHubA usage-based multichannel dialer for campaign teams that need flexible outreach workflows.8.8
See all Genesys Cloud Dialer alternatives →
Genesys Cloud Dialer vs the competition
- Genesys Cloud Dialer vs Convoso
- Genesys Cloud Dialer vs VICIdial
- Genesys Cloud Dialer vs CallHub
- Genesys Cloud Dialer vs OSDial
- Genesys Cloud Dialer vs ICTBroadcast
- Genesys Cloud Dialer vs DialB
Compare Genesys Cloud Dialer with any tool side by side →
Also Ranked In
Genesys Cloud Dialer is ranked in 2 of our directories.
Used Genesys Cloud Dialer? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Genesys Cloud Dialer for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Genesys Cloud Dialer is listed in our Predictive Dialer Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/genesys-cloud-dialer/"><img src="https://www.itechguides.com/best/badge/genesys-cloud-dialer.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update