VICIdial
VICIdial: A broad, free call center suite for teams willing to manage their own deployment. Ranked #100 of 120 in Call Center Software by our editors (3.0/10); pricing: Free plan; best for budget-conscious teams comfortable self-hosting.
At a glance
- Editor score3.0 / 10
- PricingFree plan
- Best forBudget-conscious teams comfortable self-hosting
- Free planYes
- Paid fromFree
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Free, open-source software with self-hosted deployment
- Covers inbound, outbound, and blended call handling
- Includes IVR, ACD, dialing, routing, recording, and reporting
Where it doesn't
- Self-hosted deployment puts infrastructure management on the organization
- The broad feature set may exceed the needs of simple calling teams
- Paid hosting, consulting, and support are separate service options
Our verdict on VICIdial
VICIdial is an open-source contact center suite for organizations operating inbound, outbound, or blended call centers. It provides web-based agent and administration interfaces, with platform support listed for web, iOS, Android, APIs, and self-hosted deployment. Its audience is teams that want a free call center foundation and are comfortable taking responsibility for the operating environment rather than relying solely on a packaged hosted service.
Its strongest advantage is breadth. VICIdial combines predictive and campaign-based outbound dialing with inbound ACD and queue management, IVR flows, skills-based routing, queue prioritization, scheduled callbacks, call recording controls, and real-time and summary reporting. It also extends beyond voice through inbound email and website customer chat. That makes it a fit for teams needing several contact center functions in one suite, while smaller groups focused only on basic inbound calling may find the scope broader than necessary.
The platform also offers web-based agent, administration, and session-control APIs, giving organizations a way to connect their own workflows and systems. The trade-off is operational ownership: a self-hosted deployment requires the organization to manage its infrastructure and administration. Vicidial Group also offers hosting, consulting, and support services, which can provide an alternative to running the software entirely in-house. Choose VICIdial when free, open-source software, broad call center coverage, and deployment control matter most. Consider another option if you want a narrowly focused calling tool or prefer a product centered on a fully managed setup.
Your product? Our editors can test VICIdial in depth and publish a review, labelled as paid · from $149/mo →
VICIdial pricing
VICIdial fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Voice_plus_digital |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Self-hosted, Cloud |
| Platforms | Web, Linux |
| Compliance & security | 2FA |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Salesforce, Zendesk, Zoho, HubSpot, Google Sheets, Mailchimp |
| Pricing | Free plan |
| Website | vicidial.com |
| Facts checked | 23 Sep 2026 |
VICIdial integrations
VICIdial lists 6 integrations on its own site.
- Salesforce
- Zendesk
- Zoho
- HubSpot
- Google Sheets
- Mailchimp
Alternatives to VICIdial
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all VICIdial alternatives →
Also Ranked In
VICIdial is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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