Genesys Cloud Dialer vs OSDial

Genesys Cloud Dialer9.2Visit OSDial8.7Visit

Higher score Genesys Cloud Dialer #2 in Predictive Dialer Software 9.2/10 Paid ✓ 2 of 3 features Visit Genesys

vs

OSDial #5 in Predictive Dialer Software 8.7/10 Free plan Free plan✓ 2 of 3 features Visit OSDial

• Genesys Cloud Dialer fits best

  Mature enterprise contact centers

• OSDial fits best

  Technical teams wanting open-source control

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Side by side

Feature	Genesys Cloud Dialer 9.2/10 Visit ↗	OSDial 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#2 in Predictive Dialer Software	#5 in Predictive Dialer Software
Best for	Mature enterprise contact centers	Technical teams wanting open-source control
Pricing model	Paid	Free
Starting price	$75/user/mo	Free plan
Free plan	—	✓ (best)
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Self-hosted
Platforms	Web, Windows, macOS, iOS, Android	Web, Linux
Support	Tickets, Community, Docs	Email, Phone, Tickets
Integrations	8 integrations	2 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Genesys Cloud Dialer 2/3 · OSDial 2/3
Local presence	✓	✓
Voicemail drop	Not checked yet	Not checked yet
Call recording	✓	✓
Specs
Dialing modes	Predictive, progressive, preview, manual	predictive, power, manual, adaptive, broadcast
Agent limit	Not checked yet	Not checked yet
Parallel calls	Not checked yet	Not checked yet
CRM integrations	Salesforce, ServiceNow, Microsoft Dynamics, Zendesk	Not checked yet
Our review
Pros	Supports predictive, progressive, preview, and manual dialing Includes compliance tools, opt-in management, and caller-ID localization Connects with Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk	Five dialing modes, including predictive, adaptive, power, manual, and broadcast Supports inbound, outbound, and blended calling with IVR and recording Self-hosted open-source software with reporting and custom workflows
Cons	Annual billing is required for the published starting price Higher-tier capabilities increase the per-user monthly cost Its broad CX scope may exceed the needs of simple dialer teams	Listed integrations are limited to Asterisk and QueueMetrics Self-hosted deployment is based on CentOS and Asterisk OSDial 4.0 is under development while Legacy Version 3.0 remains available
Our verdict	Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns across voice and digital channels. It supports predictive, progressive, preview, and manual dialing, along with outbound IVR, proactive… Read the review →	OSDial is an open-source predictive dialer for call and contact centers that need inbound, outbound, or blended calling. It supports predictive, power, manual, adaptive, and broadcast dialing, making it suitable for technical teams… Read the review →

Strengths and trade-offs

• Genesys Cloud Dialer — where it wins

  • Supports predictive, progressive, preview, and manual dialing
  • Includes compliance tools, opt-in management, and caller-ID localization
  • Connects with Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk

  Where it doesn't

  • Annual billing is required for the published starting price
  • Higher-tier capabilities increase the per-user monthly cost
  • Its broad CX scope may exceed the needs of simple dialer teams

• OSDial — where it wins

  • Five dialing modes, including predictive, adaptive, power, manual, and broadcast
  • Supports inbound, outbound, and blended calling with IVR and recording
  • Self-hosted open-source software with reporting and custom workflows

  Where it doesn't

  • Listed integrations are limited to Asterisk and QueueMetrics
  • Self-hosted deployment is based on CentOS and Asterisk
  • OSDial 4.0 is under development while Legacy Version 3.0 remains available

• Genesys Cloud Dialer9.2/10 · Paid

  A mature outbound dialer with multiple dialing modes, compliance tools, analytics, and CX plans.

  Visit GenesysFull verdict →
• OSDial8.7/10 · Free plan

  A broad self-hosted dialer for technical teams that need open-source control.

  Visit OSDialFull verdict →