Genesys Cloud Dialer vs Voicent

Genesys Cloud Dialer9.2Visit VVoicent8.3Visit

Higher score Genesys Cloud Dialer #2 in Predictive Dialer Software 9.2/10 Paid ✓ 2 of 3 features Visit Genesys

vs

V Voicent #8 in Predictive Dialer Software 8.3/10 Free plan · 30-day trial Free planFree trial✓ 2 of 3 features Visit Voicent

• Genesys Cloud Dialer fits best

  Mature enterprise contact centers

• Voicent fits best

  Budget-conscious small dialing teams

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Side by side

Feature	Genesys Cloud Dialer 9.2/10 Visit ↗	VVoicent 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in Predictive Dialer Software	#8 in Predictive Dialer Software
Best for	Mature enterprise contact centers	Budget-conscious small dialing teams
Pricing model	Paid	Free plan + paid
Starting price	$75/user/mo	$75/user/mo
Free plan	—	✓ (best)
Free trial	—	30 days
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted, Desktop
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows
Support	Tickets, Community, Docs	Email, Phone, Docs
Integrations	8 integrations	11 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Genesys Cloud Dialer 2/3 · Voicent 2/3
Local presence	✓ (best)	Not checked yet
Voicemail drop	Not checked yet	✓ (best)
Call recording	✓	✓
Specs
Dialing modes	Predictive, progressive, preview, manual	predictive, progressive, preview, click-to-call, alternate phone dialing
Agent limit	Not checked yet	1 agents
Parallel calls	Not checked yet	2 calls
CRM integrations	Salesforce, ServiceNow, Microsoft Dynamics, Zendesk	Salesforce, SugarCRM, Zoho CRM, MySQL, Voicent CRM
Our review
Pros	Supports predictive, progressive, preview, and manual dialing Includes compliance tools, opt-in management, and caller-ID localization Connects with Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk	Predictive, progressive, preview, and click-to-call dialing modes CRM integrations, screen pops, notes, recording, and reporting Free plan plus $19 monthly entry tier and 30-day trial
Cons	Annual billing is required for the published starting price Higher-tier capabilities increase the per-user monthly cost Its broad CX scope may exceed the needs of simple dialer teams	Free plan is limited to one agent and two parallel calls Advanced call-center tools require higher-priced plans On-premise deployment requires annual support and maintenance
Our verdict	Genesys Cloud Dialer is a cloud-based outbound dialing product for contact centers running campaigns across voice and digital channels. It supports predictive, progressive, preview, and manual dialing, along with outbound IVR, proactive… Read the review →	Voicent is communication software for businesses, nonprofits, government agencies, and call centers that need outbound dialing, campaign management, and related call-center tools. Its predictive dialer connects agents with live answers… Read the review →

Strengths and trade-offs

• Genesys Cloud Dialer — where it wins

  • Supports predictive, progressive, preview, and manual dialing
  • Includes compliance tools, opt-in management, and caller-ID localization
  • Connects with Salesforce, ServiceNow, Microsoft Dynamics, and Zendesk

  Where it doesn't

  • Annual billing is required for the published starting price
  • Higher-tier capabilities increase the per-user monthly cost
  • Its broad CX scope may exceed the needs of simple dialer teams

• Voicent — where it wins

  • Predictive, progressive, preview, and click-to-call dialing modes
  • CRM integrations, screen pops, notes, recording, and reporting
  • Free plan plus $19 monthly entry tier and 30-day trial

  Where it doesn't

  • Free plan is limited to one agent and two parallel calls
  • Advanced call-center tools require higher-priced plans
  • On-premise deployment requires annual support and maintenance

• Genesys Cloud Dialer9.2/10 · Paid

  A mature outbound dialer with multiple dialing modes, compliance tools, analytics, and CX plans.

  Visit GenesysFull verdict →
• VVoicent8.3/10 · Free plan · 30-day trial

  A flexible dialer with a low entry price, broad calling modes, and limited free capacity.

  Visit VoicentFull verdict →