Voicent
Voicent: A low-cost outbound calling platform with useful CRM and campaign tools. Ranked #18 of 20 in Interactive Voice Response Software by our editors (6.4/10); pricing: Free plan · 30-day trial; best for low-cost small-team calling campaigns.
At a glance
- Editor score6.4 / 10
- PricingFree plan · 30-day trial
- Best forLow-cost small-team calling campaigns
- Free planYes
- Paid from$75/user/mo
- Facts checked20 Sep 2026
Where it wins
- Free plan, 30-day trial, and $19 monthly entry tier
- Predictive, progressive, preview, and click-to-call dialing
- CRM integrations, recording, voicemail, and campaign reporting
Where it doesn't
- Listed features emphasize dialing over detailed IVR workflows
- Free plan includes 100 minutes/texts
- On-premise software requires annual support and maintenance
Our verdict on Voicent
Voicent is communication software for businesses, nonprofits, government agencies, and call centers that need outbound calling campaigns. Its core experience connects agents with live answers through predictive dialing while filtering busy, unanswered, and disconnected calls. The product is available as web software, Windows-compatible on-premise software, and an API, making it relevant to small teams as well as organizations with call-center operations.
Pricing ranges from a free entry point to larger call-center packages. The Free plan includes 100 minutes/texts, while Pay as You Go costs $19 per agent per month and includes five lines per agent with credits that never expire. The annual version costs $198 per agent per year with the same highlights. Predictive Dialer Suite costs $75 per user per month and adds an Agent Dialer, Call Center CRM, and Call Center Manager. Starter plans include predictive dialing, call-center tools, CRM and reports, and 6,500 minutes/texts per month, priced at $163 per month annually or $179 monthly. Premium Annual costs $499 per month and adds multiple locations, role-based access, an agent dashboard, and 25,000 minutes/texts per month. An on-premise license costs $885 one time, with annual support and maintenance required.
Voicent’s strongest fit is outbound campaign management. Progressive, preview, alternate-phone, and click-to-call modes sit alongside automatic retries, call-volume pacing, caller ID controls, call recording, playback, voicemail, prerecorded messages, and reporting. CRM connections include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM, while platform integrations include Cisco, Avaya, Asterisk, Mitel, RingCentral, and Nextiva. Choose Voicent for affordable small-team calling campaigns that need dialing flexibility and CRM connectivity. Organizations seeking detailed IVR workflows should compare alternatives with a stronger documented emphasis on IVR.
Your product? Our editors can test Voicent in depth and publish a review, labelled as paid · from $149/mo →
Voicent pricing
All 11 Voicent plans and prices →
Voicent fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $75/user/mo |
| Visual flow builder | Not verified |
| Caller authentication | Not verified |
| Self-service data lookup | Not verified |
| Speech recognition | Not verified |
| Supported languages | Not verified |
| API access | Not verified |
| Deployment | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Desktop |
| Platforms | Web, Windows |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Salesforce, SugarCRM, Zoho CRM, MySQL, Voicent CRM, Cisco … |
| Pricing | Free plan · 30-day trial (source) |
| Website | voicent.com |
| Facts checked | 20 Sep 2026 |
Voicent integrations
Voicent lists 11 integrations on its own site.
- Salesforce
- SugarCRM
- Zoho CRM
- MySQL
- Voicent CRM
- Cisco
- Avaya
- Asterisk
- Mitel
- RingCentral
- Nextiva
Alternatives to Voicent
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
See all Voicent alternatives →
Also Ranked In
Voicent is ranked in 4 of our directories.
Used Voicent? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Voicent for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Voicent is listed in our Interactive Voice Response Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/voicent/"><img src="https://www.itechguides.com/best/badge/voicent.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update