Voicent review
A low-cost outbound calling platform with useful CRM and campaign tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Voicent is communication software for businesses, nonprofits, government agencies, and call centers that need outbound calling campaigns. Its core experience connects agents with live answers through predictive dialing while filtering busy, unanswered, and disconnected calls. The product is available as web software, Windows-compatible on-premise software, and an API, making it relevant to small teams as well as organizations with call-center operations.
Pricing ranges from a free entry point to larger call-center packages. The Free plan includes 100 minutes/texts, while Pay as You Go costs $19 per agent per month and includes five lines per agent with credits that never expire. The annual version costs $198 per agent per year with the same highlights. Predictive Dialer Suite costs $75 per user per month and adds an Agent Dialer, Call Center CRM, and Call Center Manager. Starter plans include predictive dialing, call-center tools, CRM and reports, and 6,500 minutes/texts per month, priced at $163 per month annually or $179 monthly. Premium Annual costs $499 per month and adds multiple locations, role-based access, an agent dashboard, and 25,000 minutes/texts per month. An on-premise license costs $885 one time, with annual support and maintenance required.
Voicent’s strongest fit is outbound campaign management. Progressive, preview, alternate-phone, and click-to-call modes sit alongside automatic retries, call-volume pacing, caller ID controls, call recording, playback, voicemail, prerecorded messages, and reporting. CRM connections include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM, while platform integrations include Cisco, Avaya, Asterisk, Mitel, RingCentral, and Nextiva. Choose Voicent for affordable small-team calling campaigns that need dialing flexibility and CRM connectivity. Organizations seeking detailed IVR workflows should compare alternatives with a stronger documented emphasis on IVR.
Voicent pros and cons
- Where it wins
- Free plan, 30-day trial, and $19 monthly entry tier
- Predictive, progressive, preview, and click-to-call dialing
- CRM integrations, recording, voicemail, and campaign reporting
- Where it doesn't
- Listed features emphasize dialing over detailed IVR workflows
- Free plan includes 100 minutes/texts
- On-premise software requires annual support and maintenance
Voicent fact sheet, pricing and score →
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