8x8 Intelligent IVR
8x8 Intelligent IVR: A visual, AI-powered IVR for automating routine inquiries and routing calls. Ranked #2 of 20 in Interactive Voice Response Software by our editors (9.0/10); pricing: Paid; best for AI-powered enterprise self-service IVR.
At a glance
- Editor score9.0 / 10
- PricingPaid
- Best forAI-powered enterprise self-service IVR
- Free planNo
- Paid from$0.05/unit usage-based
- Visual flow builderYes
- Facts checked20 Sep 2026
Where it wins
- AI self-service with pre-built autonomous interaction tasks
- Visual call-flow builder with speech, text and DTMF routing
- Analytics, APIs and integrations with Salesforce, Dynamics and Zendesk
Where it doesn't
- No free plan for evaluating the service
- Usage pricing is charged per minute
- Custom quotes are available for the listed IVR usage plan
Our verdict on 8x8 Intelligent IVR
8x8 Intelligent IVR is a cloud-based, speech-enabled voice and text response system for contact centers. It is designed for organizations that want to automate routine customer inquiries, provide self-service interactions and route callers to agents when needed. Teams can create or edit IVR paths through a graphical workflow and call-flow builder, collect keypad input, use speech recognition and deliver multilingual text-to-speech prompts. Agent handoff keeps more complex interactions within the contact-center flow.
The strongest fit is for businesses that need more than basic keypad menus. AI-powered customer self-service, pre-built autonomous interaction tasks and self-service data lookup support automated responses, while interaction analytics and AI-powered insights help examine call activity. External IVR and contact-center APIs provide a path to connect workflows with other systems. Salesforce, Microsoft Dynamics and Zendesk are listed integrations, giving the product a defined ecosystem fit for teams working with those platforms.
Pricing is usage-based: the published IVR usage plan is US$0.05 per minute and includes voice experiences and call routing, with a custom quote available. There is no free plan, so organizations should assess expected call volume before selecting it. 8x8 Intelligent IVR is a strong choice for contact centers seeking visual workflow design, AI-assisted self-service, speech and DTMF routing, analytics and agent escalation in one cloud service. Organizations looking for a free tier or a simple, standalone menu tool may find its broader automation and usage-based model less suitable.
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8x8 Intelligent IVR pricing
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8x8 Intelligent IVR fact sheet
| Free plan | No |
|---|---|
| Paid from | $0.05/unit usage-based |
| Visual flow builder | Yes |
| Caller authentication | Not verified |
| Self-service data lookup | Yes |
| Speech recognition | Yes |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Live chat, Phone, Tickets · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Salesforce, Microsoft Dynamics, Zendesk |
| Pricing | Paid (source) |
| Website | 8x8.com |
| Facts checked | 20 Sep 2026 |
8x8 Intelligent IVR integrations
8x8 Intelligent IVR lists 3 integrations on its own site.
- Salesforce
- Microsoft Dynamics
- Zendesk
Alternatives to 8x8 Intelligent IVR
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
- Avaya Experience PlatformA broad omnichannel contact center platform for enterprise routing, IVR, and workforce operations.8.7
See all 8x8 Intelligent IVR alternatives →
8x8 Intelligent IVR vs the competition
- 8x8 Intelligent IVR vs NiCE Interactive Voice Response
- 8x8 Intelligent IVR vs Twilio Studio
- 8x8 Intelligent IVR vs Avaya Experience Platform
- 8x8 Intelligent IVR vs NCH IVM Telephone Answering Attendant
- 8x8 Intelligent IVR vs Ozonetel IVR System
- 8x8 Intelligent IVR vs Plum Fuse
Compare 8x8 Intelligent IVR with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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