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Head-to-head · Interactive Voice Response Software

8x8 Intelligent IVR vs Avaya Experience Platform

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score 8x8 Intelligent IVR #2 in Interactive Voice Response Software 9.0/10 Paid ✓ 4 of 5 features Visit 8x8
Avaya Experience Platform #4 in Interactive Voice Response Software 8.7/10 Paid ✓ 0 of 5 features Visit Avaya

8x8 Intelligent IVR leads on 0 checks, Avaya Experience Platform on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score8x8 Intelligent IVR · 9.0/10
  • Most features8x8 Intelligent IVR · 4 of 5

8x8 Intelligent IVR scores higher on our rubric for interactive voice response software: 9.0 against 8.7 out of 10; our editors rank them #2 and #4.

8x8 Intelligent IVR is the better fit for AI-powered enterprise self-service IVR. Avaya Experience Platform is the better fit for enterprise omnichannel contact centers.

  • 8x8 Intelligent IVR fits best

    AI-powered enterprise self-service IVR

  • Avaya Experience Platform fits best

    Enterprise omnichannel contact centers

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 8x8 Intelligent IVR 9.0/10 Visit ↗ Avaya Experience Platform 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #2 in Interactive Voice Response Software #4 in Interactive Voice Response Software
Best for AI-powered enterprise self-service IVR Enterprise omnichannel contact centers
Pricing model Paid Paid
Starting price $0.05/unit usage-based $48/user/mo
Free plan — —
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Live chat, Phone, Tickets · 24/7 Docs
Integrations 3 integrations 6 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features 8x8 Intelligent IVR 4/5 · Avaya Experience Platform 0/5
Visual flow builder ✓ (best) Not checked yet
Caller authentication Not checked yet Not checked yet
Self-service data lookup ✓ (best) Not checked yet
Speech recognition ✓ (best) Not checked yet
API access ✓ (best) Not checked yet
Specs
Supported languages Not checked yet Not checked yet
Deployment Cloud Not checked yet
Our review
Pros
  • AI self-service with pre-built autonomous interaction tasks
  • Visual call-flow builder with speech, text and DTMF routing
  • Analytics, APIs and integrations with Salesforce, Dynamics and Zendesk
  • Covers inbound routing, outbound preview campaigns, and IVR workflow orchestration.
  • Unifies voice, email, chat, and messaging with browser-based workspaces.
  • Connects Salesforce, Dynamics 365, ServiceNow, and Microsoft Azure.
Cons
  • No free plan for evaluating the service
  • Usage pricing is charged per minute
  • Custom quotes are available for the listed IVR usage plan
  • Pricing is handled through a contact-sales model.
  • Product naming spans Avaya Experience Platform Public Cloud and Avaya Infinity.
  • Its broad scope may exceed the needs of a simple voice IVR deployment.
Our verdict

8x8 Intelligent IVR is a cloud-based, speech-enabled voice and text response system for contact centers. It is designed for organizations that want to automate routine customer inquiries, provide self-service interactions and route callers…

Read the review →

Avaya Experience Platform Public Cloud is a multi-tenant cloud contact center service for enterprises and smaller organizations. It brings inbound voice routing, queue management, outbound calling, preview campaigns, IVR workflows, and…

Read the review →
  1. 8x8 Intelligent IVRInteractive Voice Response Software 9.0Paid
  2. Avaya Experience PlatformInteractive Voice Response Software 8.7Paid

Strengths and trade-offs

  • 8x8 Intelligent IVR — where it wins

    • AI self-service with pre-built autonomous interaction tasks
    • Visual call-flow builder with speech, text and DTMF routing
    • Analytics, APIs and integrations with Salesforce, Dynamics and Zendesk

    Where it doesn't

    • No free plan for evaluating the service
    • Usage pricing is charged per minute
    • Custom quotes are available for the listed IVR usage plan

  • Avaya Experience Platform — where it wins

    • Covers inbound routing, outbound preview campaigns, and IVR workflow orchestration.
    • Unifies voice, email, chat, and messaging with browser-based workspaces.
    • Connects Salesforce, Dynamics 365, ServiceNow, and Microsoft Azure.

    Where it doesn't

    • Pricing is handled through a contact-sales model.
    • Product naming spans Avaya Experience Platform Public Cloud and Avaya Infinity.
    • Its broad scope may exceed the needs of a simple voice IVR deployment.
  • 8x8 Intelligent IVR9.0/10 · Paid

    A visual, AI-powered IVR for automating routine inquiries and routing calls.

    Visit 8x8Full verdict →
  • Avaya Experience Platform8.7/10 · Paid

    A broad omnichannel contact center platform for enterprise routing, IVR, and workforce operations.

    Visit AvayaFull verdict →

More comparisons

All interactive voice response software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update