NiCE Interactive Voice Response vs 8x8 Intelligent IVR

NiCE Interactive Voice Response9.3Visit 8x8 Intelligent IVR9.0Visit

Higher score NiCE Interactive Voice Response #1 in Interactive Voice Response Software 9.3/10 Paid ✓ 5 of 5 features Visit NiCE

vs

8x8 Intelligent IVR #2 in Interactive Voice Response Software 9.0/10 Paid ✓ 4 of 5 features Visit 8x8

• NiCE Interactive Voice Response fits best

  Large omnichannel contact centers

• 8x8 Intelligent IVR fits best

  AI-powered enterprise self-service IVR

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	NiCE Interactive Voice Response 9.3/10 Visit ↗	8x8 Intelligent IVR 9.0/10 Visit ↗
At a glance
Editor score	9.3	9.0
Ranking	#1 in Interactive Voice Response Software	#2 in Interactive Voice Response Software
Best for	Large omnichannel contact centers	AI-powered enterprise self-service IVR
Pricing model	Paid	Paid
Starting price	$110/user/mo	$0.05/unit usage-based
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Phone, Community, Docs · 24/7	Live chat, Phone, Tickets · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	200+ integrations	3 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features NiCE Interactive Voice Response 5/5 · 8x8 Intelligent IVR 4/5
Visual flow builder	✓	✓
Caller authentication	✓ (best)	Not checked yet
Self-service data lookup	✓	✓
Speech recognition	✓	✓
API access	✓	✓
Specs
Supported languages	Not checked yet	Not checked yet
Deployment	Cloud	Cloud
Our review
Pros	Visual drag-and-drop IVR flow design with speech and DTMF input Self-service, authentication, callbacks, and contextual agent handoff Integrations with Salesforce, Oracle, Dynamics, Zendesk, and ServiceNow	AI self-service with pre-built autonomous interaction tasks Visual call-flow builder with speech, text and DTMF routing Analytics, APIs and integrations with Salesforce, Dynamics and Zendesk
Cons	Paid CXone suite pricing starts at $110 per agent per month Pricing is presented for suite packages rather than standalone IVR The broad feature set may exceed the needs of smaller voice teams	No free plan for evaluating the service Usage pricing is charged per minute Custom quotes are available for the listed IVR usage plan
Our verdict	NiCE Interactive Voice Response is a cloud-native IVR solution within the CXone customer experience platform. It is designed for contact centers that need to automate routine calls, capture caller intent, support speech recognition and… Read the review →	8x8 Intelligent IVR is a cloud-based, speech-enabled voice and text response system for contact centers. It is designed for organizations that want to automate routine customer inquiries, provide self-service interactions and route callers… Read the review →

Strengths and trade-offs

• NiCE Interactive Voice Response — where it wins

  • Visual drag-and-drop IVR flow design with speech and DTMF input
  • Self-service, authentication, callbacks, and contextual agent handoff
  • Integrations with Salesforce, Oracle, Dynamics, Zendesk, and ServiceNow

  Where it doesn't

  • Paid CXone suite pricing starts at $110 per agent per month
  • Pricing is presented for suite packages rather than standalone IVR
  • The broad feature set may exceed the needs of smaller voice teams

• 8x8 Intelligent IVR — where it wins

  • AI self-service with pre-built autonomous interaction tasks
  • Visual call-flow builder with speech, text and DTMF routing
  • Analytics, APIs and integrations with Salesforce, Dynamics and Zendesk

  Where it doesn't

  • No free plan for evaluating the service
  • Usage pricing is charged per minute
  • Custom quotes are available for the listed IVR usage plan

• NiCE Interactive Voice Response9.3/10 · Paid

  A broad cloud IVR suite for large contact centers with higher per-agent pricing.

  Visit NiCEFull verdict →
• 8x8 Intelligent IVR9.0/10 · Paid

  A visual, AI-powered IVR for automating routine inquiries and routing calls.

  Visit 8x8Full verdict →