NiCE Interactive Voice Response
NiCE Interactive Voice Response: A broad cloud IVR suite for large contact centers with higher per-agent pricing. Ranked #1 of 20 in Interactive Voice Response Software by our editors (9.3/10); pricing: Paid; best for large omnichannel contact centers.
At a glance
- Editor score9.3 / 10
- PricingPaid
- Best forLarge omnichannel contact centers
- Free planNo
- Paid from$110/user/mo
- Visual flow builderYes
- Founded1986 · Ra'anana, Israel, and Hoboken, New Jersey, United States
- Facts checked20 Sep 2026
Where it wins
- Visual drag-and-drop IVR flow design with speech and DTMF input
- Self-service, authentication, callbacks, and contextual agent handoff
- Integrations with Salesforce, Oracle, Dynamics, Zendesk, and ServiceNow
Where it doesn't
- Paid CXone suite pricing starts at $110 per agent per month
- Pricing is presented for suite packages rather than standalone IVR
- The broad feature set may exceed the needs of smaller voice teams
Our verdict on NiCE Interactive Voice Response
NiCE Interactive Voice Response is a cloud-native IVR solution within the CXone customer experience platform. It is designed for contact centers that need to automate routine calls, capture caller intent, support speech recognition and touch-tone DTMF input, and route customers with relevant context. Visual flow design, caller authentication, self-service data lookup, APIs, analytics, and centralized administration give larger omnichannel operations a wide set of tools for voice service automation.
The published plans show CXone suite pricing from $110 per agent per month for Omnichannel Suite, followed by Essential Suite at $135, Core Suite at $169, Complete Suite at $209, and Ultimate Suite at $249. Ultimate Suite is also listed at $0.25 per session per month. These are platform package prices rather than standalone IVR-only prices, so buyers should assess the broader CXone package against their contact-center requirements. There is no free plan, and the listed deployment is cloud.
Integration and workflow depth are central to the product’s fit. CXone Studio provides visual drag-and-drop IVR flow design, while CRM and database integrations support account inquiries, authentication workflows, self-service, intelligent routing, callbacks, and contextual handoffs. Supported CRM integrations include Salesforce, Oracle, Microsoft Dynamics, Zendesk, and ServiceNow, with web and API access available. NiCE is a strong candidate for large contact centers that need IVR connected to wider customer-experience operations. Teams seeking a narrowly focused or lower-cost standalone IVR tool may find the suite structure and starting price less suitable.
Your product? Our editors can test NiCE Interactive Voice Response in depth and publish a review, labelled as paid · from $149/mo →
NiCE Interactive Voice Response pricing
All 5 NiCE Interactive Voice Response plans and prices →
NiCE Interactive Voice Response fact sheet
| Free plan | No |
|---|---|
| Paid from | $110/user/mo |
| Visual flow builder | Yes |
| Caller authentication | Yes |
| Self-service data lookup | Yes |
| Speech recognition | Yes |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Phone, Community, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Salesforce, Oracle, Microsoft Dynamics, Zendesk, ServiceNow See all → |
| Pricing | Paid (source) |
| Website | nice.com |
| Facts checked | 20 Sep 2026 |
NiCE Interactive Voice Response integrations
NiCE Interactive Voice Response lists 200+ integrations on its own site — the 5 named here are the ones its pages call out.
- Salesforce
- Oracle
- Microsoft Dynamics
- Zendesk
- ServiceNow
See all NiCE Interactive Voice Response integrations →
Alternatives to NiCE Interactive Voice Response
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
- Avaya Experience PlatformA broad omnichannel contact center platform for enterprise routing, IVR, and workforce operations.8.7
See all NiCE Interactive Voice Response alternatives →
NiCE Interactive Voice Response vs the competition
- NiCE Interactive Voice Response vs 8x8 Intelligent IVR
- NiCE Interactive Voice Response vs Twilio Studio
- NiCE Interactive Voice Response vs Avaya Experience Platform
- NiCE Interactive Voice Response vs NCH IVM Telephone Answering Attendant
- NiCE Interactive Voice Response vs Ozonetel IVR System
- NiCE Interactive Voice Response vs Plum Fuse
Compare NiCE Interactive Voice Response with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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