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Head-to-head · Telemarketing

NICE CXone vs Kixie

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score NICE CXone #3 in Telemarketing 8.9/10 Paid ✓ 0 of 4 features Visit NICE CXone
Kixie #7 in Telemarketing 8.3/10 Pricing on request · 7-day trial Free trial✓ 0 of 4 features Visit Kixie

NICE CXone leads on 0 checks, Kixie on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNICE CXone · 8.9/10
  • Free trialonly Kixie

NICE CXone scores higher on our rubric for telemarketing: 8.9 against 8.3 out of 10; our editors rank them #3 and #7.

NICE CXone is the better fit for large teams prioritizing omnichannel operations. Kixie is the better fit for CRM-led teams combining calls, SMS, and cadences.

  • NICE CXone fits best

    Large teams prioritizing omnichannel operations

  • Kixie fits best

    CRM-led teams combining calls, SMS, and cadences

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature NICE CXone 8.9/10 Visit ↗ Kixie 8.3/10 Visit ↗
At a glance
Editor score 8.9 8.3
Ranking #3 in Telemarketing #7 in Telemarketing
Best for Large teams prioritizing omnichannel operations CRM-led teams combining calls, SMS, and cadences
Pricing model Paid Paid
Starting price $110/user/mo —
Free plan — —
Free trial — 7 days
Deployment Cloud Cloud, Browser extension
Platforms Web Web, Chrome extension
Support Community, Docs Email, Live chat, Phone, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS 2FA
Integrations 200+ integrations 12 integrations
Built for Enterprise, Mid-market Solo, Small business, Mid-market, Enterprise
Features NICE CXone 0/4 · Kixie 0/4
Predictive dialing Not checked yet Not checked yet
Call campaigns Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Local caller ID Not checked yet Not checked yet
Specs
Dialing modes Not checked yet Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Routes voice and digital interactions across channels and work items
  • Includes recording, compliance controls, analytics and automated summaries
  • Offers prebuilt integrations and RESTful APIs across 200 integrations
  • Syncs calls, texts, outcomes, and activities with connected CRMs
  • Combines calling, SMS, and automated outreach cadences
  • Multi-Line PowerDialer can dial up to four lines simultaneously
Cons
  • Starts at $110 per agent per month, with no free plan
  • Published features do not specify dialing modes
  • Support channels listed are community and documentation
  • Plan prices require a quote from the vendor
  • AI human detection is a premium add-on
  • No free plan; the trial lasts seven days
Our verdict

NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings voice and digital interactions, omnichannel routing, AI agents, workflow orchestration, interaction analytics and agent and…

Read the review →

Kixie brings business calling and texting into sales and revenue workflows, with CRM sync at its center. It suits teams that want calls, SMS follow-ups, and outreach cadences alongside tools such as HubSpot, Salesforce, Pipedrive, or Zoho.…

Read the review →
  1. NICE CXoneTelemarketing 8.9Paid
  2. KixieTelemarketing 8.3Pricing on request · 7-day trial

Strengths and trade-offs

  • NICE CXone — where it wins

    • Routes voice and digital interactions across channels and work items
    • Includes recording, compliance controls, analytics and automated summaries
    • Offers prebuilt integrations and RESTful APIs across 200 integrations

    Where it doesn't

    • Starts at $110 per agent per month, with no free plan
    • Published features do not specify dialing modes
    • Support channels listed are community and documentation

  • Kixie — where it wins

    • Syncs calls, texts, outcomes, and activities with connected CRMs
    • Combines calling, SMS, and automated outreach cadences
    • Multi-Line PowerDialer can dial up to four lines simultaneously

    Where it doesn't

    • Plan prices require a quote from the vendor
    • AI human detection is a premium add-on
    • No free plan; the trial lasts seven days
  • NICE CXone8.9/10 · Paid

    A broad cloud contact-center suite for teams that need voice, digital channels and routing.

    Visit NICE CXoneFull verdict →
  • Kixie8.3/10 · Pricing on request · 7-day trial

    A CRM-focused calling and texting platform with single- and multi-line power dialing.

    Visit KixieFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update