8x8 Contact Center vs Zendesk Contact Center

8x8 Contact Center9.0Visit Zendesk Contact Center8.5Visit

Higher score 8x8 Contact Center #5 in Call Center Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit 8x8

vs

Zendesk Contact Center #10 in Call Center Software 8.5/10 Paid ✓ 4 of 4 features Visit Zendesk

• 8x8 Contact Center fits best

  Large teams needing full omnichannel operations

• Zendesk Contact Center fits best

  Zendesk-centered service organizations

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Side by side

Feature	8x8 Contact Center 9.0/10 Visit ↗	Zendesk Contact Center 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#5 in Call Center Software	#10 in Call Center Software
Best for	Large teams needing full omnichannel operations	Zendesk-centered service organizations
Pricing model	Paid	Paid
Starting price	Pricing on request	$33/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs, Live chat	Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	9 integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features 8x8 Contact Center 4/4 · Zendesk Contact Center 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Omnichannel routing covers voice, chat, email, messaging, social, and video Combines IVR, three outbound dialer modes, recording, analytics, and AI Adds forecasting, scheduling, and real-time adherence for workforce management	Inbound and outbound calling with conversational IVR AI transcription, summaries, sentiment, and after-call work Workforce forecasting, scheduling, QA, and reporting
Cons	Pricing requires a custom quote and sales conversation The platform is web-based rather than offering listed native desktop platforms Its broad operational scope may exceed the needs of smaller teams	Web-only platform coverage Contact Center is an add-on to a Zendesk Suite plan AWS services and Amazon Connect usage add consumption costs
Our verdict	8x8 Contact Center is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. It provides browser-based workspaces for agents and supervisors, omnichannel routing, IVR, outbound… Read the review →	Zendesk Contact Center is a cloud contact-center platform for mid-market and enterprise organizations managing complex customer service operations. It brings voice, digital channels, self-service, AI agents, human-agent workflows,… Read the review →

Strengths and trade-offs

• 8x8 Contact Center — where it wins

  • Omnichannel routing covers voice, chat, email, messaging, social, and video
  • Combines IVR, three outbound dialer modes, recording, analytics, and AI
  • Adds forecasting, scheduling, and real-time adherence for workforce management

  Where it doesn't

  • Pricing requires a custom quote and sales conversation
  • The platform is web-based rather than offering listed native desktop platforms
  • Its broad operational scope may exceed the needs of smaller teams

• Zendesk Contact Center — where it wins

  • Inbound and outbound calling with conversational IVR
  • AI transcription, summaries, sentiment, and after-call work
  • Workforce forecasting, scheduling, QA, and reporting

  Where it doesn't

  • Web-only platform coverage
  • Contact Center is an add-on to a Zendesk Suite plan
  • AWS services and Amazon Connect usage add consumption costs

• 8x8 Contact Center9.0/10 · Pricing on request

  A broad contact center suite for large teams that need voice, digital channels, and workforce management.

  Visit 8x8Full verdict →
• Zendesk Contact Center8.5/10 · Paid

  A broad Zendesk-centered contact center with clear entry pricing and added telephony costs.

  Visit ZendeskFull verdict →