Best Unity Contact Center Alternatives in 2026
The top Unity Contact Center alternatives are TouchPoint One A-GAME Flex, ZIZO and Aspect League: 15 customer service gamification software our editors would look at instead of Unity Contact Center, in our ranking order.
Unity Contact Center: A BroadSoft-focused contact center with individual agent leaderboards, not full team gamification. Where it falls short: gamification is limited to individual agent leaderboards.
Switching from Unity Contact Center? For most customer service gamification software buyers the best Unity Contact Center alternative is TouchPoint One A-GAME Flex, built for contact centers needing deep, configurable competitions. On a budget, Gamifier starts at $3/user/mo. BoardQ has a free plan.
Why People Look for a Unity Contact Center Alternative
- Gamification is limited to individual agent leaderboards
- No team leaderboards, rewards catalog or challenge scheduling
- Pricing uses contact sales rather than published plan prices
- No team leaderboards — 4 of the alternatives below have it
- No rewards catalog — 4 of the alternatives below have it
Quick Picks by What You Need
- Best overallTouchPoint One A-GAME Flex9.4
Contact centers needing deep, configurable competitions
Visit TouchPoint One A-GAME Flex - Lowest priceGamifier8.2
Paid plans from $3/user/mo
Visit Gamifier - Best free optionBoardQ6.9
Has a free plan
Visit BoardQ - Best for team leaderboardsTouchPoint One A-GAME Flex9.4
Team leaderboards (Unity Contact Center: no)
Visit TouchPoint One A-GAME Flex
All 15 Unity Contact Center Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forContact centers needing deep, configurable competitions
- Better than Unity Contact Center:
- Team leaderboards
- Challenge scheduling
- Editor score 9.4 vs 6.3
Configurable competitions, scoring, and rewards for distributed customer-service teams.
- Team leaderboards
- Challenge scheduling
9.4/10★★★★★Visit TouchPoint -
Best forTeams wanting rewards, coaching, and scheduled challenges
- Better than Unity Contact Center:
- Team leaderboards
- Rewards catalog
- Challenge scheduling
A focused platform for turning contact-center KPIs into challenges, coaching, and rewards.
- Team leaderboards
- Rewards catalog
- Challenge scheduling
9.0/10★★★★☆Visit ZIZO -
Best forAspect contact centers running tournaments and contests
- Better than Unity Contact Center:
- Rewards catalog
- Editor score 8.8 vs 6.3
A deep contest and rewards toolkit for Aspect-based contact centers.
- Rewards catalog
8.8/10★★★★☆Visit Aspect League -
Best forOneContact users needing quest-based engagement
- Better than Unity Contact Center:
- Team leaderboards
- Rewards catalog
- Editor score 8.6 vs 6.3
A focused choice for OneContact teams using quests, points, leaderboards, and virtual rewards.
- Team leaderboards
- Rewards catalog
8.6/10★★★★☆Visit OneContact -
Best forFive9 customers wanting full game and reward programs
- Better than Unity Contact Center:
- Rewards catalog
- Challenge scheduling
- Editor score 8.4 vs 6.3
A Five9-focused engagement layer for games, goals, virtual rewards, and competitions.
- Single sign-on
- Rewards catalog
- Challenge scheduling
8.4/10★★★★☆Visit Five9 -
Best forBudget-conscious CRM and helpdesk teams
- Better than Unity Contact Center:
- Editor score 8.2 vs 6.3
A low-cost way for CRM and helpdesk teams to turn activity into goals, contests, and rewards.
8.2/10★★★★☆Visit Gamifier -
Best forEnterprise teams combining gamification and coaching
- Better than Unity Contact Center:
- Editor score 8.0 vs 6.3
Centrical combines gamification, coaching, goals, and KPI visibility for enterprise teams.
8.0/10★★★★☆Visit Centrical -
Best forContact centers focused on live agent rankings
- Better than Unity Contact Center:
- Editor score 7.8 vs 6.3
A contact-center gamification feature built around live activity, analysis, and rankings.
- Single sign-on
7.8/10★★★★☆Visit DialedIn -
Best forTalkdesk customers needing performance competitions
- Better than Unity Contact Center:
- Team leaderboards
- Challenge scheduling
- Editor score 7.2 vs 6.3
A Talkdesk-focused suite for leaderboards, challenges, coaching, and recognition.
- Single sign-on
- Team leaderboards
- Challenge scheduling
7.2/10★★★★☆Visit Talkdesk -
Best forCRM-led teams needing recognition and broadcasting
- Better than Unity Contact Center:
- Editor score 7.0 vs 6.3
A CRM-connected gamification platform for teams that need visible performance and recognition.
7.0/10★★★★☆Visit Hoopla -
Best forSmall teams wanting free, flexible KPI boards
- Better than Unity Contact Center:
- Editor score 6.9 vs 6.3
Flexible, low-cost KPI gamification with stronger sales support than service-specific depth.
6.9/10★★★☆☆Visit BoardQ -
Best forEnterprise QA and compliance programs
- Better than Unity Contact Center:
- Editor score 6.8 vs 6.3
Enterprise QA with omnichannel scoring, compliance controls, and coaching workflows.
6.8/10★★★☆☆Visit AmplifAI -
Best forTeams prioritizing QA-driven coaching over rewards
- Better than Unity Contact Center:
- Editor score 6.7 vs 6.3
A QA-first platform for coaching, compliance, and omnichannel interaction review.
6.7/10★★★☆☆Visit MaestroQA -
Best forQA-led service teams with coaching workflows
- Better than Unity Contact Center:
- Editor score 6.6 vs 6.3
A QA-focused platform for automated omnichannel scoring and structured coaching.
6.6/10★★★☆☆Visit EvaluAgent -
Best forService QA teams needing scoring and coaching controls
- Better than Unity Contact Center:
- Editor score 6.5 vs 6.3
A strong QA and coaching platform, but not a clearly verified gamification solution.
6.5/10★★★☆☆Visit ScorebuddyCX
Unity Contact Center Alternatives: Common Questions
What is the best alternative to Unity Contact Center?
TouchPoint One A-GAME Flex: #1 in our Customer Service Gamification Software ranking, with an editor score of 9.4 out of 10. Configurable competitions, scoring, and rewards for distributed customer-service teams.
Is there a free alternative to Unity Contact Center?
Yes. BoardQ has a free plan or a free tier.
What is the cheapest paid alternative to Unity Contact Center?
Of the alternatives here that publish a price, Gamifier starts lowest, at $3/user/mo.
Why do people look for Unity Contact Center alternatives?
Gamification is limited to individual agent leaderboards; No team leaderboards, rewards catalog or challenge scheduling; Pricing uses contact sales rather than published plan prices.
How do I switch from Unity Contact Center?
Export your data from Unity Contact Center (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Unity Contact Center.
How to Switch from Unity Contact Center
- Export your data from Unity Contact Center (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Unity Contact Center.
Unity Contact Center vs Each Alternative
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 17 | Unity Contact Center | 6.3 | ||
| 1 | TouchPoint One A-GAME Flex | No | $29.23/user/mo | 9.4 |
| 2 | ZIZO | No | 9.0 | |
| 3 | Aspect League | 8.8 | ||
| 4 | OneContact Gamification | 8.6 | ||
| 5 | Five9 Gamification | 8.4 | ||
| 6 | Gamifier | No | $3/user/mo | 8.2 |
| 7 | Centrical | No | 8.0 | |
| 8 | DialedIn Agent Gamification | No | $39/user/mo | 7.8 |
| 9 | Talkdesk Performance Management | No | $165/user/mo | 7.2 |
| 10 | Hoopla | No | 7.0 | |
| 11 | BoardQ | Yes | $8.99/mo | 6.9 |
| 12 | AmplifAI Quality Assurance | 6.8 | ||
| 13 | MaestroQA | 6.7 | ||
| 14 | EvaluAgent | 6.6 | ||
| 15 | ScorebuddyCX | No | 6.5 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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