Unity Contact Center
Unity Contact Center: A BroadSoft-focused contact center with individual agent leaderboards, not full team gamification. Ranked #17 of 25 in Customer Service Gamification Software by our editors (6.3/10); pricing: Pricing on request · 14-day trial; best for small centers needing basic leaderboard visibility.
At a glance
- Editor score6.3 / 10
- PricingPricing on request · 14-day trial
- Best forSmall centers needing basic leaderboard visibility
- Team leaderboardsNo
- Facts checked21 Sep 2026
Where it wins
- Blends voice, email, chat, SMS, callbacks and Twitter queues
- Includes routing, supervisor management, reporting and live dashboards
- Connects with Salesforce, Zendesk, Zoho CRM and other CRMs
Where it doesn't
- Gamification is limited to individual agent leaderboards
- No team leaderboards, rewards catalog or challenge scheduling
- Pricing uses contact sales rather than published plan prices
Our verdict on Unity Contact Center
Unity Contact Center is an omnichannel customer communications platform from Kakapo Systems Limited for BroadSoft-based contact centers. It is positioned for service providers and small to medium businesses that need one agent interface across voice, email, web chat, SMS, callback and Twitter queues. The product combines agent and supervisor applications with intelligent agent availability, ACD handling, configurable inbound routing, CRM contact pop-ups, and contact-center reporting.
Its strongest fit is the BroadSoft ecosystem. The platform supports BroadSoft and integrates with Agile CRM, Salesforce, Microsoft Dynamics, Zendesk, Zoho CRM and Sugar CRM. These connections can bring customer context into contact-center workflows, while real-time dashboard statistics provide operational visibility. The dashboard can also display agent leaderboards, giving supervisors an individual performance view alongside queue and agent management tools.
For customer service gamification, Unity Contact Center is focused rather than broad. Its published category capabilities center on individual leaderboards; team leaderboards, rewards catalogs and challenge scheduling are not part of the listed mechanics. That makes it a reasonable choice for a small center that wants basic leaderboard visibility within an omnichannel contact-center overlay, especially when BroadSoft is already central to the service environment. Centers seeking structured team competition, rewards or scheduled challenges should choose a product with a wider gamification system. Pricing is handled through contact sales, and the product includes a 14-day free trial.
Your product? Our editors can test Unity Contact Center in depth and publish a review, labelled as paid · from $149/mo →
Unity Contact Center pricing
Unity Contact Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Team leaderboards | No |
| Rewards catalog | No |
| Challenge scheduling | No |
| Leaderboard scope | Individual |
| Supported helpdesks | BroadSoft |
| Core mechanics | leaderboards |
| Single sign-on | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Desktop, Browser extension |
| Platforms | Web, Windows |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 6 integrations: Agile CRM, Salesforce, Microsoft Dynamics, Zendesk, Zoho CRM, Sugar CRM See all → |
| Pricing | Pricing on request · 14-day trial |
| Website | kakaposystems.com |
| Facts checked | 21 Sep 2026 |
Unity Contact Center integrations
Unity Contact Center lists 6 integrations on its own site.
- Agile CRM
- Salesforce
- Microsoft Dynamics
- Zendesk
- Zoho CRM
- Sugar CRM
See all Unity Contact Center integrations →
Alternatives to Unity Contact Center
- TouchPoint One A-GAME FlexConfigurable competitions, scoring, and rewards for distributed customer-service teams.9.4
- ZIZOA focused platform for turning contact-center KPIs into challenges, coaching, and rewards.9.0
- Aspect LeagueA deep contest and rewards toolkit for Aspect-based contact centers.8.8
See all Unity Contact Center alternatives →
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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