Tiledesk
Tiledesk: A flexible AI chat platform for teams that need self-hosting and workflow control. Ranked #44 of 94 in Live Chat Software by our editors (5.1/10); pricing: Free plan · 14-day trial; best for teams needing self-hosted AI chat.
At a glance
- Editor score5.1 / 10
- PricingFree plan · 14-day trial
- Best forTeams needing self-hosted AI chat
- Free planYes
- Paid from€124/mo
- Website chatbotYes
- Founded2020 · Soleto, Lecce, Italy
- Facts checked20 Sep 2026
Where it wins
- Free live chat includes a website widget and chatbot support
- Combines AI agents, human chat, inbox, CRM, and analytics
- Supports self-hosted or private-cloud deployment with APIs
Where it doesn't
- Pro starts at €124 per month when billed annually
- Only seven listed integrations cover its connected-app ecosystem
- Higher conversation and AI-agent limits require paid tiers
Our verdict on Tiledesk
Tiledesk is a live chat and conversational platform for businesses, support teams, and enterprises that need website messaging, AI chatbots, human-agent conversations, and customer-support workflows. Its feature set includes a website widget, shared team inbox, conversation history, CRM and contact management, analytics, data export, email ticketing, webhooks, REST APIs, and self-hosted or private-cloud deployment. It is particularly suited to teams that want AI automation while retaining control over deployment and customization.
The free plan includes one live chat project, a website widget, and chatbot support. The published plans show a 14-day premium trial, while the free-live-chat offering describes the project as free forever. Pro costs €124 per month when billed annually and includes three users, 20 AI Agents, 3,000 conversations per month, and advanced AI workflows. Business costs €416 per month when billed annually and adds five users, 50 AI Agents, 5,000 conversations per month, and built-in AI automation. Enterprise includes unlimited users, AI Agents, and conversations, plus enterprise support and an SLA. Teams should compare expected conversation volume and agent requirements before moving beyond the free plan.
Tiledesk covers web, iOS, Android, APIs, and self-hosted deployment, with support for WhatsApp Business, Facebook Messenger, Telegram, SMS, email ticketing, and mobile SDKs. Listed integrations include OpenAI, Make, n8n, HubSpot, Customer.io, Brevo, and Qapla'. That combination fits organizations building customized support or conversational workflows, especially those that value open-source software and private deployment. Teams seeking a broader prebuilt integration catalog or a lower paid entry price may find a narrower fit elsewhere.
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Tiledesk pricing
All 3 Tiledesk plans and prices →
Tiledesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | €124/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 3 agents |
| Listed integrations | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Live chat, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: OpenAI, Make, n8n, HubSpot, Customer.io, Brevo … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | tiledesk.com |
| Facts checked | 20 Sep 2026 |
Tiledesk integrations
Tiledesk lists 10 integrations on its own site.
- OpenAI
- Make
- n8n
- HubSpot
- Customer.io
- Brevo
- Qapla’
- WordPress
- Shopify
- WhatsApp Business
See all Tiledesk integrations →
Alternatives to Tiledesk
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all Tiledesk alternatives →
More options
Also Ranked In
Tiledesk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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